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      Country
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          Find a Location

          Volusion, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Volusion, LLC

              1835 Kramer Ln Ste A100 Austin, TX 78758-4289

              BBB Accredited Business
            • Volusion, LLC

              6504 Bridgepoint Parkway Suite 125 Austin, TX 78730

              BBB Accredited Business

            Business ProfileforVolusion, LLC

            Web Hosting
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/22/2001

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Volusion, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Volusion, LLC

                1835 Kramer Ln Ste A100 Austin, TX 78758-4289

                BBB Accredited Business
              • Volusion, LLC

                6504 Bridgepoint Parkway Suite 125 Austin, TX 78730

                BBB Accredited Business
              BBB File Opened:
              2/15/2011
              Years in Business:
              24
              Business Started:
              1/1/2000
              Business Started Locally:
              1/1/2000
              Business Incorporated:
              6/29/2004
              Accredited Since:
              2/22/2001
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Volusion
              Business Management
              • Ms. Rachel Mahan, Accounts Receivable Clerk
              Contact Information

              Customer Contact

              • Ms. Rachel Mahan, Accounts Receivable Clerk

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/28/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I have had this company as my small business's web hosting platform for 5 yrs. At the end of Dec 2022 I had to close my walk-in store to take care of my parent's health issues. I placed my business account on hold as my financial advisor directed me to do. I continued to pay Volusions monthly fee of $85 even though I was not open....and had no revenue coming in. At the end of May I re opened my online presence and had a customer order on June 8th. I promptly shipped the items and waited but noticed that I did not receive the funds. I checked with Volusion and they advised they needed a letter stating my account was in good standing because they had placed a hold on it. I explained that I had placed it, but they still wanted a letter. I contacted the bank and got the letter sent via email that day. Another week went by and I heard nothing, so I called again. Now they were telling me that the letter was not good because it had not used the wording " account was frozen" by customer. Now they wanted me to use a new payment platform called stripe, and once I applied for that, they would wire my money to my account. I told them I was not comfortable with this and did not wish to do so, please just reopen my account so that I could receive my funds. At this point I had gotten two more orders. This money was also held by Volusion. I finally applied for Stripe because they said I would receive the funds they owed me via a bank wire to my original account. Now they are saying that I have liens against myself and my business. I contacted the Atty general office, and there were three from years ago that were taken care of back then. They sent me the letters stating so which I forwarded to Volusion.... but now Volusion is telling me there must be others although I have checked all avenues, and this is incorrect - but the bottom line is- this has NOTHING to do with them sending me the money from my business. They have no right to withhold my money when there is a perfectly good account attached to my business. I want the money that they owe me put into my account- and not by a check that will take 9 weeks as they stated to me. They are trying to force me into signing up for a payment platform that I do not want, by using my money as leverage. This practice should not be allowed. This process has now gone on almost 12 weeks now. I have been more than patient. This company should not be allowed to do business like this.
              Read More

              Customer Reviews

              9 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Debbie R

              1 star

              02/15/2024

              Volusion charged me for a Service "Ecommerce" for a business I never owned and business that I never heard of this company. They used my credit card to take out monthly payments!!!!!! This continued for 5 years. The credit card Bill listed there name as"HTTPVOLUSIONTX- PERSONAL". I was under the misconception that it was my hearing aid companies warranty!!!!! When I found out that the hearing aid company did no longer cover my hearing aid since the warrany time expired I called Volusion they said that the company and also my credit card could only refund 3 months of payment. The resulting refund that they refused to pay was $1131.00. I understand that because I did not authorize Volusion that this is a FRAUD case. . I live in ********** and since they do not have an office in ********** any more I could not file a claim and the court returned my Small Claims Court Filing. Rating is ZERO>

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