Business ProfileforDolEx Dollar Express, Inc.

Date: 2/8/23 Amount: $2,000 Committed in providing me: money transfer of $2,000 The nature of this dispute is that I went into this facility trying to send $2000 to my parents in ****** as I have done a couple of times. This has been the first time that it has happened as I went in with the attendant and I had gave her $2000 to transfer and everything was fine until I got home I had noticed that she had input the wrong amount and had put $1000 instead of the actual amount in addition that they had put my mothers information instead of mine as we are on the same account. So then I had gone the morning after to see where it was wrong as I showed them the two withdraws from my bank account then the teller said that she will tell the manager. The manager then later that day she calls me from her personal phone and says that there was no sign of money loss and I would be able to make an appointment with her to have her check the cameras with her. So then I scheduled an appointment for the following week (2/21/23) to check the cameras, and then Tuesday came and she said that she had a family emergency that she wouldn't be able to make it that we would need to reschedule, which I did for Wednesday (2/28/23). That week came and I had called her twice and had noticed that the phone would go right into voicemail and then I texted her and noticed that the message never delivered so I assumed that she had blocked my number. That was when I reached out to the corporate number and they said that they couldn't do anything because how it shows my moms name on the paperwork however I was the one that did the transaction and has my signature on the paperwork and my mom isn't even in the country either so it wouldn't be possible. I have provided bank receipts of where I took out the $2000 the day before and day of. As well as the original paper with my moms information, amount wrong, and my signature. Transaction number: 3539-214789