Business ProfileforC.A.M. Solar, Inc.

We first noticed that some of our panels stopped producing in April of 2023. Notified CAM solar and have an email dated May 1, 2023 that they had opened a ticket. They identified the problem as a broken micro inverter, and said it was covered under warranty and they would replace them. They then became incredibly difficult to get a hold of and rarely, if ever returned phone calls. If we happened to get someone on the phone, we received various excuses. More micro inverters failed. More excuses from CAM the few times we actually spoke to them. Excuses ranged from the supplier sent the inverters to the wrong CAM address and got returned to sender, people on vacation, people leaving and incorrectly closing the ticket, to the wrong inverters sent, back to the wrong address again! They would promise someone would call back, no one ever did. Theyre almost impossible to get ahold of, and when we do manage to speak with someone they never deliver on their promises. The last time I managed to speak with my contact, she told me the inverters were delivered to the right address but she wasnt sure if ours were in the shipment. I asked her to find out. She put me on hold. I was on hold for 40 minutes before it got cut off. I called back and left a message. She didnt return my call or multiple subsequent calls. Its now almost a year since we first opened a ticket, 8 of our panels are not producing, and no one from CAM is helping. Meanwhile we are continuing to pay on our solar loan but also have sky high energy bills since our 8 highest producing panels arent working. The failure rate of the microinverters is also a lot higher than what they led us to believe, and the fact that the ones attached to the highest producing panels is suspicious. We want a plan for quickly replacing the parts we need, installing them promptly, and clear communication from CAM. If the specific micro inverters we have are too hard to find, we want suitable replacements that are in stock.