Customer ReviewsforTicketCity

NO STARS!!Watch out for TicketCity. I bought a very overpriced concert ticket on their website and within minutes found it for much much cheaper on their own website. They said it was based on demand and would not refund me the difference. This is a poor business practice and customer service just has a copy and paste response. Be careful what link you use for tickets!!

Terrible experience and service. I bought two tickets to a concert and received an email with a link to the tickets. The link did not work and I simply got a message that something went wrong. I tried multiple times for over a week to get a good link and every one failed to work. I was 100 miles from the venue and eventually had to cancel a hotel and dog sitter. When I tried to explain that I never got the tickets and wanted my money back they kept repeating the same dribble. We sent the tickets (which is a lie, they sent a link that did not work not the tickets) and their policy is no refunds. I disputed the charge (for lack of delivery of goods) but failed. Stupid thing is, TickeyCity has to agree with me, which of course they would not. Use someone else!!! And my complaint about the BBB, they do not let you leave a "0" star rating, so I have to give and inflated "1"

Zero or negative for this company ! Its a FRAUD and SCAM! I purchased a concert ticket which is I found out is so overpriced and they will not refund me. Just few hours after I purchased I tried calling to cancel the purchased no one is answering so I emailed them. It is not even posted in my credit card yet . It was still pending. I called for cancellation of the ticket . 1. After purchasing the overpriced ticket I received an email saying ticket will be delivered on or before 7/7! And *********** is 7/8! ********************* concert ! 2. They said customer care and email that they can not refund me but I can resell the ticket !!! How can I resell something I dont even have !!! And its the 3rd day already since I purchased it ! I called the customer care to speak with the supervisor or manager to which they can waived and refund my money but I was told they cannot do that . I can not even speak with the supervisor or manager . 3. Ticket overpriced! My friend purchased the ticket on the venue website and it only cost $54 all in all same seat with seat number and right away ticket is available! While TICKETCITY COSTS $119! And its DAY 3 now still NO TICKET! So , this site is a SCAM! Dont buy any !

I have bought tickets from Ticket City for years. They have a good selection and fair prices. My experiences have only been positive. I like that they have been around a long time and are owned by a real person not just a big corporation. I will continue to buy from them and recommend them to my friends.

Do NOT use TicketCity! I have never posted a negative review, but I also have never had such bad service. I bought tickets to a concert 3 months in advance. I was told I would receive my tickets at a later date. I was notified twice that my ticket delivery was delayed. The second time it was delayed until the day before the concert. Concerned, I reached out to them on their chat service 3 days in advance of the concert, and got no response. The day before the concert, my tickets still didnt arrived, as promised. Today, the day of the concert, I chatted with them and was told my tickets would arrive. I had been coordinating for 5 people to come from different places to the concert, and with no tickets in hand, it became too late to coordinate. I got someone from TicketCity on the phone, and requested a refund. While I was on the phone, my tickets arrived marked Urgent. It was too late, and they did not fulfill their promise to get them to me the day before. I was told - after much back and forth - that I would have to either resell the tickets or try to make it to the concert, there was no opportunity to escalate the discussion to a manager, and there was no refund available. As part of this purchase, I paid a $120 service fee. Now for 5 tickets I have lost more than $500. My biggest regret is that I did not do enough research and buy the tickets direct. Do not use TicketCity!

This is a SCAM!! DO NOT BUY from these thieves. I purchased a parking ticket to an *** game in ***** for 6-25-22 and the day before the game I got suspicious because I did not get a link to download the ticket. Called and got some guy in the *********** telling me I had to download two apps to access my PARKING TICKET. Are you kidding me? Got several emails from them telling me, the seller who issued this ticket was contacted and resent the ticket to me. Never came through. I supplied two eMail addresses and the notifications I received were, your ticket was sent to your email.

DO NOT USE THIS SITE. We purchased tickets way in advance and the game got rescheduled due to rain and we cant make the rescheduled date and they wont give us a refund. Worst customer service ever. We complained and the *************** up on us. *********************

Purchased tickets to Minnesota Rokkr Major 2 back in March and then two of my friends bought tickets through ticketcity as well shortly after me. Somehow, my two friends got their tickets and as it approached the week of the event, I still didn't have mine. I contacted ticketcity support and they told me that they were still coming and to keep a lookout. I directly asked them on the phone "no matter what, I will be guaranteed a ticket, correct?" To which I was reassured that no matter what I would have access to a ticket. 2 days before the event started and when I was supposed to travel 10 hours to make it there, I get an email telling me that my order was cancelled and when I contact them, they tell me that they can't get a ticket for me which was extremely frustrating because they should have told me this anytime before instead of waiting until last second when everything was already booked. The most ticketcity could give me was a refund... after ruining my trip 2 days before it and lying directly to me about guaranteeing me a ticket and that I didn't need to look elsewhere to get a ticket. Will never be using ticketcity again unless it is my absolute last resort

I purchased tickets back in November for the ****** and ***************** game for today January 28....I've been calling for the past 3 days the game starts at 7pm its 3:30pm and I still haven't gotten my tickets!! I live 5hrs away!!! I was told that my seats would be upgraded only to recieve a message to call to speak w yet another agent and now I'm told that my seats would actually be further up and offering me $15 off each ticket. I spent $400 on these ticket I WILL NEVER PURCHASE THROUGH TICKET CITY AGAIN

Paid ****** for ********** football tickets and was charged ****** fee. No where did TicketCity disclose this fee in the purchase price. Very deceitful!!