Customer ReviewsforBernard Watch Co

Purchased a watch, which needed to be held at a ***** location due to theft issues at my residence. ** got wind of this after the hold order and stole the package after delivery. Package has allegedly been rerouted back to ******, but ***** has no record. ** refuses to give me my $6k back until the watch is "returned" to them, despite it never leaving *****'s possession.Stay far away from this company. They're extraordinarily unprofessional and delusional.

In order for a merchant to guarantee payment from a credit card company, we must ship to the billing address of the credit card and obtain proof of delivery (with signature). We shipped to the billing address and no signature could be obtained. We noticed the package being redirected to a ********** This is a red flag for fraud and in fact, the very last watch that was stolen from us was stolen in this exact manner.  

***** has been instructed to ignore unauthorized hold at location requests, however sometimes they fail to protect our packages. In our shipping emails we specifically ask buyers to contact us if any redirects are necessary. 

We attempted to reach you by phone and were unable to do so (a final red flag). The package arrived at ********* and at that point we had to act to recall the package to avoid potentially losing the watch to a theft by fraud. 

When you finally called us, the interaction might have been handled quite amicably and the package reshipped to the billing address.  

However, as abusive and threatening as you were, that was not possible. Most buyers are understanding of the security needs involved in shipping high value items once it is explained and can bear (with a little disappointment) a small delay. Fraudsters on the other hand, tend to be demanding, trying threats and intimidation to get their loot before it is too late. 

At the time I declined to refund the card, you were still actively attempting to obtain the package at ********* and the package had not yet been secured by *****. 

The card used to place the order was refunded as soon as ***** secured our watch. 

If I could give 0 stars I would. Horrible experience dealing with **** to sell him a watch from my collection. At first it seemed like it would be an easy and smooth process and the price was established. He then changed the price twice and when I told him I need to think about it, he told me to pound sand. So if you want be treated poorly and look no further and give **** a call or shoot him an email. The only positive that came out of this is that I never sent him my watch. I can only imagine him changing the price again and holding me hostage for the return of my watch if I did sell it to him. The term, "bait and switch" comes to mind...

In our business being impeccable with our word is very important. We were negotiating in good faith while ***** was listing the watch for sale elsewhere. A bid range was given to him before we received photos. Our offer changed as we received more information about the watch. The reason we ask for many details and what we are trying to avoid when doing that is having to rebid a watch once it arrives here and/or having to return it at our expense and the disappointment of all parties. The bid changed because of multiple subsequent discoveries about issues that were not originally disclosed to us - missing caseback screw, strap, buckle... and then finding the watch was being listed elsewhere in the midst of our discussions. ***** said he didn't mind if we passed, so we did. We are posting the full text of our conversation - here - as we have nothing to hide. *******************************: Hi *****, Thank you for offering us your watch. We would be interested in your IWC described below at $3000 to $3500 with all boxes, papers, warranty card. Has it ever been serviced? Please fill out separate forms and attach photos for the other two at www.sellwatch.com . Only one form per watch please. If my bid range is of interest, please show me what I am to bid. Send good clear photos taken in good light over white paper background like the ones in the link below. Good light, white background and using zoom function helps to achieve great focused macro photos showing me the condition of everything. Please be sure to include a boxes/papers shot showing what all you have that comes with the watch. Here are the angles we take photos at that we feel gives one a good idea of condition, number of links in bracelet, etc: (link) You may upload them to (link), or text them to ************, or reply to this e-mail with the photographs.**** Bernard: Hi *****, Thank you for offering us your watch. We would be interested in your IWC described below at $2600 with complete set of boxes and papers shown. The watch needs to be sent off to get the correct matching case back s**** that is missing.***** F: Why did the value go down? If I go to tourneau and have them replace the screw, does that help? I don't want to sell for less than $3,000.**** Bernard: Because we do not want another project. Yes, please take it to Tournea, get a matching s**** and new IWC black leather strap replacement and I will pay you $3200. While you are there, please have them put it on a timing machine to see if it is due for a service. Kind regards, **** Bernard ***** F: I am going to stop there tomorrow to see if they have a s**** What is your price if I don't get a new band? A new band is close to $400.**** Bernard: $****. I thought it had a deployant clasp. Kind regards, **** Bernard ***** F: I will have to think about that you said 3-3500 and the price keeps changing I just listed it on Chrono24 so maybe that might be a better route Its a good watch for $3000. *******************************: OK, no deal. You declined and listed it on Chrono24. Good luck. The new photo shows the back is scratched up much and I am not sure the new s**** matches the other three that are polished and convex. Kind regards, **** Bernard ************: I created the listing when I reached out to you It took 72 hours to post to their website. I wasnt trying to undermine you, I was just trying to explore my options.I did not decline your offer, I am just trying to think about it for a bit. As you said when we first spoke you would offer between 3000-3500 and I was ready to sell. Then you came back lower and I didnt realize I was missing the s**** and replaced it. With that being said, I will take **** if you want to wrap this up and move forward. If not, I appreciate your time. Thanks, ******************* Bernard: Sorry, we are going to pass on buying it. Kind regards, **** Bernard ************: No worries. I will be sure to let others know about my wonderful experience.

Imagine my surprise when I looked to see if my review was posted that there was a response from the company that included our confidential negotiations that were published publicly, but not in their entirety. After I had posted my review the company reached out to me to ask me to remove my review and told me if I did not they would publish our correspondence. I let them know that I do not authorize them to publish the emails and I would consider it a violation of my privacy as well as a copyright violation and that I stand 100% by my review as they were misleading and changed the terms many times. They in turn published my emails but redacted information to make it seem they were in the right and did not publish my response or the complete emails. Their response needs to be removed and edited to stick to their own words and to preserve my email and words. This really goes to show that this business is in fact as dishonest as I felt they were during our failed negotiations. Please remove my email from the BBB. Also, their response is false as they report they offered me a price without seeing photos of the watch, that is incorrect. Their online submission form on their website requires photos to submit a request for them to purchase. So they did in fact see the watch when they made the initial offer. T