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            Business ProfileKringle Candle Company, LLC

            Candles

            Contact Information

            220 South Street

            Bernardston, MA 01337

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            Visit Website
            Email this Business
            (413) 648-3077

            Business hours

            11:00 AM - 7:00 PM
            Business Hours
            11:00 AM - 7:00 PM
            11:00 AM - 7:00 PM
            11:00 AM - 7:00 PM

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Kringle Candle Company, LLC.

            Products & Services

            Kringle Candle is a candle manufacturer and retailer located in western Massachusetts; and distributes wholesale US/International. Kringle retail store offers candles, home décor, chocolates, fudge, gourmet items, toys, holiday decorations and more.

            Business Details

            Location of This Business
            220 South Street, Bernardston, MA 01337
            Email this Business
            BBB File Opened:
            1/6/2011
            Years in Business:
            14
            Business Started:
            1/19/2010
            Business Incorporated:
            1/19/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Kringle Candle
            Hours of Operation

            Primary

            F:
            11:00 AM - 7:00 PM
            Sa:
            11:00 AM - 7:00 PM
            Su:
            11:00 AM - 7:00 PM
            Business Management
            • Mr. Paul Stavropulos, Vice President/CFO
            Contact Information

            Principal

            • Mr. Paul Stavropulos, Vice President/CFO

            Customer Contact

            • Mr. Paul Stavropulos, Vice President/CFO
            • Mrs. Carolyn Halloran, Dir. of Mkt. & Public Relations
            Additional Contact Information

            Fax Numbers

            • (413) 648-3065
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I placed an order on January 1, 2022 on the Kringle Candle website, order # XXXXX in the amount of $120.26. The package has not shipped yet and the order email confirmation states they have a 7-10 business delivery time. I have twice emailed [email protected], once on 1/9/2022 and once on 1/12/2022. I have also called their corporate office and flagship store in Bernardston, MA, phone # XXX-XXX-XXXX, and left multiple messages with no return call. A live person never answers the phone and you are bumped straight to voicemail or advised to email them, which I have already done twice. My husband also tried reaching them via their Facebook page, to no avail. I understand there is a labor shortage due to COVID which might be impacting their operations, but they are not communicating with their customers regarding this in any way, which is completely unacceptable.
            Read More
            Read 1 More Complaints

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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