Business ProfileforCommercial Works, Inc.

I rented a storage pod from ******** Storage/Commercial Works and they have failed to re-deliver it. Copy of email sent to ****** ****, President: We have made over 15 phone calls to your office to arrange for the storage pod to be re-delivered. Per the instructions for doing so in executed lease. We have been told everything from “I don’t know nuthin” about storage”, “I gave a note to my manager and they will call you back”, “the person that handles that isn’t in right now”, “I just talked to the president and he is in the warehouse looking for it now”, “we need your account number from corporate”, “we’ve lost the information”, “let me transfer you to that department (only to be transferred to your voice mail where I left another voice mail)”, and “****** is in Columbus today”. We did not receive a phone call back from anyone in your office this entire time. We have made phone calls to the corporate line and were told “Indianapolis is no longer one of our franchisees but I will email upper management”. ******* did return a phone call and provided your name as a point of contact. On another phone call to corporate, we were told the information that they were providing was from “the higher ups”. Corporate was able to access the account information at their fingertips which is odd if they are no longer associated with this facility. On Wednesday, March 29, 2023, we were told by ***** that you confirmed that the pod would be delivered on Friday, March 31, 2023. I left you a voicemail confirming same. On, Friday, when the pod was not re-delivered, we called your office and spoke to ***** who told us “there wasn’t a driver today” and she made arrangements to have it re-delivered on Saturday, April 1, 2023. The pod was not re-delivered on Saturday.