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Find a Location

Payliance has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Payliance

      2 Easton Oval Ste 310 Columbus, OH 43219-6193

      BBB Accredited Business

    Business ProfileforPayliance

    Collections Agencies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    16 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/17/2012

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    ACH Processing
    eCheck Processing
    RCC Processing
    Credit Card Processing
    Payment Recovery
    Payment Verification
    Payment Gateway
    Recurring Payments
    Mobile Payments

    Products & Services

    ACH Processing
    eCheck Processing
    RCC Processing
    Credit Card Processing
    Payment Recovery
    Payment Verification
    Payment Gateway
    Recurring Payments
    Mobile Payments

    Business Details

    Location of This Business
    2 Easton Oval Ste 310, Columbus, OH 43219-6193
    BBB File Opened:
    1/22/2009
    Years in Business:
    15
    Business Started:
    1/1/2009
    Business Incorporated:
    5/22/2008
    Accredited Since:
    7/17/2012
    Type of Entity:
    Corporation
    Number of Employees:
    31
    Alternate Business Name
    • Collection Acquisitions Company, Inc.
    Hours of Operation

    Primary

    M:
    By Appt. Only
    T:
    By Appt. Only
    W:
    By Appt. Only
    Th:
    By Appt. Only
    F:
    By Appt. Only
    Sa:
    By Appt. Only
    Su:
    By Appt. Only
    Business Management
    • Mr. John Cullen, CEO
    • Mrs. Emily Lantz, Director of Client Success
    • Mr. Steve Valachovic, Executive Vice President
    • Ms. Kailey Daniels, Vice President of Underwriting and Compliance
    Contact Information

    Principal

    • Mr. John Cullen, CEO

    Customer Contact

    • Ms. Kailey Daniels, Vice President of Underwriting and Compliance
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Understand consumer rights when it comes to debt collection

    Customer Complaints

    31 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I am having the hardest time with Payliance. I have paid a total of 4 accounts off with Payliance and they removed 2 from my credit report, however they have not removed the other two that I’ve paid recently. It has been over a month and still nothing. I’ve called multiple times and they said they will get it reported and removed and still nothing. I’ve also asked multiple times if someone could mail me some kind of statement to show what accounts I have left with Payliance, and again have been told it will be mailed to me and yet I’ve gotten nothing. Some days I try to call and I can’t get a hold of anyone. Just today I’ve tried calling 6 different times at different times throughout the day and no one answers. I am really wanting to get my accounts paid off and taken care of but I’m also not going to keep making payments if Payliance isn’t going to do their job and remove these accounts. Horrible collection agency.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Haily J

    1 star

    03/28/2024

    Please be very cautious when interacting in any way with this "business". I received a letter from Payliance dated 03/13/2024 addressed to a completely different address than my own, which stated I had written a check (check number listed is 6 digits, which I've never had checks numbered as such), to a business named "********" 08/01/2023 in the amount of $50 and that it was "returned unpaid" by my bank. The letter further states that "between 08/01/2023 and today: You were charged this amount in fees: $40.00". As others have experienced when attempting to contact them, the phone number rings, which led to an automated female voice, then both calls were placed on hold for a very brief time before I was prompted to leave a message. Never have I patronized said business, nor have I ever written them a check. A Google search for Payliance brings up this link with very similar experience and complaints to mine. When contacted, my bank confirmed they've never received or returned any check drawn on my account to any entity, ever. The bank manager asked for a copy of the letter and has forwarded it to their corporate office for further review. Payliance is either fraudulently attempting to collect a debt that does not exist, or is erroneously collecting faux debts for a fraudulent company. Whatever the reason, they should cease & desist any further attempts to collect this debt. If not, I will escalate the matter legally, as will the bank.

    Local BBB

    BBB of Central Ohio

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