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      Country
          Country

          Find a Location

          Apprisen has 34 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Apprisen

              700 Taylor Rd Ste 190 Gahanna, OH 43230-3318

              BBB Accredited Business
            • Apprisen

              2800 Market Ave N Ste 18 Canton, OH 44714-1780

            • Apprisen Financial Advocates

              2265 Harrodsburg Rd Ste 303 Lexington, KY 40504-3519

              BBB Accredited Business
            • Apprisen

              3050 Elm Rd NE Ste 1 Warren, OH 44483-2620

            • Apprisen

              690 Taylor Rd Ste 110 Columbus, OH 43230-3520

              BBB Accredited Business

            Business ProfileforApprisen

            Credit and Debt Counseling
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            BBB Note:  At this time, BBB has determined that a Business Review report is more applicable than a Charity Wise Giving Report evaluation for Apprisen / CCCS, because the organization's primary source of income is related to voluntary contributions from creditors who participate in the organization's debt management plans, donations from financial institutions, and client fees, rather than solicitations of the general public for charitable contributions.

            See all additional business information

            At-a-glance

            Customer Reviews

            4.87/5stars

            Average of 109 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/19/1981

            Years in Business: 68

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Financial education, financial coaching, community outreach and counseling including: Debt Management, Financial Education, Financial Wellness Programs, Student Loan, Housing, and Bankruptcy Counseling.

            Products & Services

            Financial education, financial coaching, community outreach and counseling including: Debt Management, Financial Education, Financial Wellness Programs, Student Loan, Housing, and Bankruptcy Counseling.

             

            Business Details

            This is a multi-location business.

            Find a Location

            Apprisen has 34 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Apprisen

                700 Taylor Rd Ste 190 Gahanna, OH 43230-3318

                BBB Accredited Business
              • Apprisen

                2800 Market Ave N Ste 18 Canton, OH 44714-1780

              • Apprisen Financial Advocates

                2265 Harrodsburg Rd Ste 303 Lexington, KY 40504-3519

                BBB Accredited Business
              • Apprisen

                3050 Elm Rd NE Ste 1 Warren, OH 44483-2620

              • Apprisen

                690 Taylor Rd Ste 110 Columbus, OH 43230-3520

                BBB Accredited Business
              BBB File Opened:
              8/1/1967
              Years in Business:
              68
              Business Started:
              9/1/1955
              Accredited Since:
              5/19/1981
              Type of Entity:
              Corporation
              Alternate Business Name
              • CCCS
              • Consumer Credit Counseling Service of the Midwest Inc.
              • Consumer Credit Counseling Service
              Hours of Operation

              Primary

              M:
              8:00 AM - 7:00 PM
              T:
              8:00 AM - 7:00 PM
              W:
              8:00 AM - 7:00 PM
              Th:
              8:00 AM - 7:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              10:00 AM - 2:00 PM
              Su:
              Closed
              Business Management
              • Mr. Johnny Cantrell, President
              • Mr. Christopher Kallay, CFO
              • Mr. Brian Yoder, Director of Administration
              Contact Information

              Principal

              • Mr. Johnny Cantrell, President

              Customer Contact

              • Mr. Johnny Cantrell, President
              • Mr. Christopher Kallay, CFO
              • Mr. Brian Yoder, Director of Administration
              Additional Contact Information

              Fax Numbers

              • (866) 733-2227
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/21/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              I to a debt management plan with on 2/10/2024. Unfortunately, they were unable to be much help, so I decided to file Chapter 13 bankruptcy and had to have debt counseling. They were on my approved list, so I decided to use them. On 2/13/2024 I went online and tried to sign up for bankruptcy counseling and paid the $25. I'm not sure what it was supposed to look like, but it kept taking me through the info I put in for the debt management plan. I did the chat and they said I didn't have a bankruptcy counseling, only the debt counseling plan. I tried again and reached out to the person who did my debt management plan, he later emailed and said I would have to create another email. At that time the authorization was not showing, so I did not think it charged me (only authorized) and had fallen off and I didn't want to create a new email, so I used another company. Also, I verified, not receipt was sent to my email. I messaged customer service and asked for a refund as I used another company. There was nothing on the site about creating another email, etc . I understand no refunds, but I had to get it done and their site physically would not let me do the counseling. I did try reaching out to resolve the issue. In this case I believe I am due a refund.
              Read More

              Customer Reviews

              109 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James B

              5 stars

              02/24/2024

              Apprisen is an excellent service to help pay off your creditors. No hidden fees. They will talk to your creditors to reduce the amount you are paying monthly and reduce the interest rate you are being charged for your credit cards. The agents are very knowledgeable, courteous and supportive. They care about helping you with your credit and financial issues. I highly recommend Apprisen.

              Apprisen Response

              03/13/2024

              Thank you for your review. We're so glad to hear you found our team to be knowledgeable, courteous, and supportive. We are also glad to hear working with your creditors helped lower your monthly payment and interest rates.

              Local BBB

              BBB of Central Ohio

              BBB Reports On

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