Business ProfileforKEMBA Financial Credit Union, Inc.

Date of Transaction: 12/1/2023

The amount of money overdrawn by the bank: $216

What the business committed to provide: Per the Credit Union's motto " We exist to enrich the financial lives of our members and associates and will do so with passion, empathy, and integrity."

Nature of Dispute: I would like my overdrawn fees refunded

Business tried to resolve the problem: No. The representative claimed they could only refund me 2 overdraft fees.

Account #: ******   I am making a formal complaint regarding this bank because I am not being heard thoroughly when I call the customer service line neither has the manager that I left a voice message for returned my call regarding this matter. The above motto statement does not match the service rendered.

My issue is; my payroll check was directly deposited into my checking account on Thursday, November 30th. Thereafter, a previously written check was posted and drafted prematurely from my account, causing a raft of overdrawn fees (7) on other small purchases that I made earlier in the day. The vendor with whom the check was made out to communicated to me that the check would not be posted until the following Monday (12/2/23) providing me adequate time to ensure all funds would be available.

If the check had been deposited at the requested time, the funds would have certainly been available and this would have all been avoided.

Just so we’re clear, I understand that this is NOT KEMBA’s fault.

On a side note, I write this check to this particular company every month on the 25th. If you or someone would simply go and look at my past checks for this particular vendor, and pay close attention to the date that the check is written and the date this check is typically posted to my account.

It's ALWAYS posted at least a week after the check is written.