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          National Auto Care Corporation has 1 locations, listed below.

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            Business ProfileforNational Auto Care Corporation

            Extended Warranty Contract Service Companies
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.38/5stars

            Average of 52 Customer Reviews

            Customer Complaints

            71 complaints closed in last 3 years

            33 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/23/2010

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers third party administration of extended auto warranty products , F&I products, administration, consulting services, training and marketing support to independent agents, insurance companies, financial institutions, third-party administrators, credit unions, and auto manufacturers.

            Products & Services

             Third party administration of extended auto warranty products , F&I products, administration, consulting services, training and marketing support to independent agents, insurance companies, financial institutions, third-party administrators, credit unions, and auto manufacturers.

            Business Details

            BBB File Opened:
            3/1/1987
            Years in Business:
            39
            Business Started:
            4/16/1984
            Business Incorporated:
            4/16/1984
            Accredited Since:
            11/23/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • National Auto Care
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Ms. Christina Schrank, COO
            • Mr. Joe Ross, Director of Claims Relations
            • Mr. Tony Wanderon, CEO
            • Ms. Courtney Wanderon, Vice President of Sales
            • Ms. Christy Hardison, Company Contact
            • Mr. Scott Little, Vice-President of Claims and Customer Service
            • Mr. Spencer Wanderon, Vice President of Sales
            Contact Information

            Principal

            • Ms. Christina Schrank, COO
            • Mr. Tony Wanderon, CEO

            Customer Contact

            • Ms. Christina Schrank, COO
            • Mr. Joe Ross, Director of Claims Relations
            • Mr. Tony Wanderon, CEO
            • Ms. Courtney Wanderon, Vice President of Sales
            • Mr. Scott Little, Vice-President of Claims and Customer Service
            Additional Contact Information

            Fax Numbers

            • (614) 438-7423
              Primary Fax

            Email Addresses

            Customer Complaints

            71 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/19/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I bought a used vehicle from a dealership in March 2023 and was in an accident in December of the same year and it was considered a total loss. After following the contracts requirements to file a claim, I emailed them and have yet to hear anything at all whatsoever from my adjuster. The finance department at the dealership I bought the vehicle from, has been contacting them as well and have also been unsuccessful in speaking to my adjuster. After being informed by representative that these adjusters do not make outbound calls, I inquired about a supervisor whom of which does not exist. Even after calling to speak with adjuster myself, I'm told that they would be notified and do not transfer the call. Having to wait for an EMAIL contact is not professional by any means, especially when I've been out of transportation for over 2 months already. I bought the Power-Buy warranty which provides the down payment towards a new vehicle in the event that a total loss occurs- didn't realize I signed up for a long "waiting" period and to be without a vehicle entirely thru the duration.
            Read More

            Customer Reviews

            52 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            jaqueline p.

            1 star

            03/20/2024

            STAY AWAY AT ALL COSTS!!!!!!!!!!! this company is a scam. PURCHASED GAP through them, Had my car totaled in NOVEMBER, it is now mid March and I continue to get push back about paying the remaining portion. So now not only am I car-less, also in a financial bind as I continue to make payments on a car I don’t even have !!!! because this scam company won’t step up and pay their part.

            Local BBB

            BBB of Central Ohio

            BBB Reports On

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