Business ProfileforRide Now Motors

Name: Ride Now Motors
Address: 5104 W Highway 74, Monroe, NC, 28110-8457, USA
Telephone: (704) 291-9990

Used Car Dealers

Multi Location Business

Related Categories

Used Car Dealers

Business Details

This is a multi-location business.

Location of This Business

5104 W Highway 74, Monroe, NC 28110-8457

BBB File Opened:

12/11/2007

Years in Business:

Business Started:

1/1/2006

Business Incorporated:

8/12/2011

Accredited Since:

6/19/2013

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 72370 for this business, issued by Division of Motor Vehicles, NC

These agencies may include:

Division of Motor Vehicles, NC

1100 New Bern Ave

Raleigh NC 27697

(919) 715-7000

https://www.dmv.dot.state.nc.us

BBB records show a license number of 72343 for this business, issued by Division of Motor Vehicles, NC

These agencies may include:

Division of Motor Vehicles, NC

1100 New Bern Ave

Raleigh NC 27697

(919) 715-7000

https://www.dmv.dot.state.nc.us

Type of Entity:

Limited Liability Company (LLC)

Number of Employees:

Alternate Business Name

Ganam Group, LLC

Business Management

Mr. Rami Al Ghannam, President
Mrs. Alicia Morales, General Manager

Contact Information

Principal

Mr. Rami Al Ghannam, President

Customer Contact

Mr. Rami Al Ghannam, President
Mrs. Alicia Morales, General Manager

Additional Contact Information

Fax Numbers

(704) 291-9998
Primary Fax

Industry Tip

BBB Tip: Buying a used car

Customer Complaints

18 Customer Complaints

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Most Recent Customer Complaint

06/27/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

After me and my husband purchased a vehicle through them and paid around 10k down, my husband was out of work a week and we were behind 10 days on our payment which they were notified the loan would be caught up the very next day when he got paid. A repo-vehicle came on private property (PWC of ************) which they are not allowed to reposess a vehicle there, and took the car. When we called trying to resolve the issue they avoided answering our calls until the next day. They then proceeded to tell us that the vehicle needed to be paid in full 18k to get it back. I've reviewed every page in the contract and none of this is mentioned. When I notified them of this I was hung up on and ignored yet again. I've spent close to 14k already since purchasing the car in late February of this year. I even read the entire contract before signing, there's no way I would have agreed to any of these circumstances had I been notified prior to buying from them, emergencies happen all the time and it causes you to be a pay period late but at least be honest with your customers and understanding. This business has done no such thing and I am going to talk to a lawyer about what I can do about the situation.

Read 17 More Complaints

Customer Reviews

6 Customer Reviews

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Most Recent Customer Review

Infinity M

04/29/2024

I dont recommend buying a car w/ this company, very unprofessional. paper tag expires in a week on 5/9/24 and they have yet to process my information on 4/29/24 stating we have 30 days to do so . they also dont have a 24hr turnaround if youre not satisfied with the vehicle, so make sure youre definitely satisfied before signing any paperwork. I had to miss work on my first 12 hrs of owning the vehicle because of an issue they knew of prior but didnt inform me of before making the purchase of the vehicle. the issue was of the ignition being switched so my key didnt unlock my doors and i had to call a locksmith to do so which resulted in a full day of work being missed. the company did pay for a new key fob and i didnt not have to pay out of my own pocket. I feel as if they are unprofessional because when i called to complain about the car and trying to return it, I believe I was on speaker because I heard employees laughing after every comment i made. I will be so excited when I am able to get rid of this car and end dealings with this company!

Ride Now Motors Response

04/30/2024

********************** purchased a vehicle on 04/09/2024 in ** we have 30 days to process her tag. She has called week after week regarding her tag. We have advised her we have by law 30 days to register her vehicle which she does not understand. We gladly took care of her issues on the same day she had the key issue which was something we did not know about til after the fact. We DO NOT put phone calls on speaker phones, its just an echo in the building. *********************** is just upset due to the fact that she wanted a different radio in her vehicle because she just does not like the one it has (OEM). She went to get an estimate for replacement on an OEM radio that works but did not suit her lifestyle and it was costing her over $1000 for her taste. She is also a SC customer which means she will have to pay her Personal Property Taxes 1st, email the receipt to dealer so they can go and process her tag in SC DMV. She wants a tag that I am unable to get until she provides the receipt for.

Read 5 More Customer Reviews

Local BBB

BBB of Southern Piedmont and Western N.C.

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