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          RoofRoof Charlotte has 1 locations, listed below.

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            Business ProfileforRoofRoof Charlotte

            Roofing Contractors

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            See all additional business information

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            8/5/2010
            Business Started:
            4/19/1999
            Business Started Locally:
            9/1/2010
            Business Incorporated:
            1/7/2019
            Type of Entity:
            Corporation
            Number of Employees:
            6
            Alternate Business Name
            • Jorge Loor Incorporated
            Business Management
            • Mr. Jorge Loor, Owner
            Contact Information

            Principal

            • Mr. Jorge Loor, Owner

            Customer Contact

            • Mr. Jorge Loor, Owner

            Industry Tip

            BBB Tip: Hire a trusted roofing contractor to repair, replace roof

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/05/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            The company put a new roof on my house May 2020. The bill was paid in full at time of completion. I was told and have it in writing I have a 5 yrs warranty on workmanship. Three weeks ago I got a leak over my door in the family room. I called and my sale rep ***** came out and said he would have someone come and repair the leak. The person did showed up but he only spoke Spanish, and I only speak English. He didn't seam to know why he was there and I could not tell him what he was to do. He stayed about 20 minutes and left. I called my contact person ***** and left a message requesting what he had done while he was here. I called 4 times leaving messages requesting that information. No return call. On Thursday of that week it rained again and the roof was still leaking. Called 2 more times and left messaged. On Friday I called again and talked to *****. He was sending someone else to take a look. Once again a no show. Since then I have called a total of 12 times and left messages all 12 times. No response and I have tried all 5 numbers plus leaving messages on their web site. No response. Product_Or_Service: Roofing, decking

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Southern Piedmont and Western N.C.

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