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          Grand Appliance & TV-Chicago has 1 locations, listed below.

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            Business ProfileforGrand Appliance & TV-Chicago

            Major Appliance Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/2007

            Years in Business: 94

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            4/6/2007
            Years in Business:
            94
            Business Started:
            1/1/1930
            Business Started Locally:
            1/1/1930
            Business Incorporated:
            5/22/1987
            Accredited Since:
            4/1/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Grand Appliance, Inc.
            Business Management
            • Mr. Chris Larsen, Customer Service Manager
            Contact Information

            Principal

            • Mr. Chris Larsen, Customer Service Manager

            Customer Contact

            • Mr. Chris Larsen, Customer Service Manager

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/27/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I bought and moved into my current address, a condo, in ******* on Nov 21st 2023. The condo was renovated and resold to me within three months. All the appliances were kitchenaide purchased at grand appliance in *******. They were advertised as new never used before then I discover they were floor models. Before I moved in upon inspection the freezer door would not open due to ice formation that was corrected upon move in and then the ice started to form again. The dishwasher hadnt worked properly since I moved in and caused three leaks so far under my sink. The building engineer came up said maybe it wasnt hooked up properly or wasnt hooked up separately from the sink. Also the dishwasher doesnt work on any other cycle but wash. I immediately called the condo seller after the leaking was temporarily stopped by building maintenance. I was advised to call Grand Appliance as they held a yrs warranty on the appliances. I called multiple times getting no answer or return call. The only people that answered were the sales team of course. They told me that *************************** was in charge of this problem. I specifically asked was there anyone else since he didnt return calls the seller tried to call also and got no response. I emailed ****** on Dec 5th ******************************************************************* getting someone out to me to look at the dishwasher and refrigerator. Also when I had the leak water seeped under the dishwasher at which point I noticed exposed wires and no cover. ****** assured me that he would order the parts and get back to me that day dec 7th 2023 with the delivery date and the service call date. I never heard back. Over the Xmas holiday the temporary fix on the leak gave way and water filled up into the dishwasher from the sink. ****** finally called yesterday Dec 28th. 21 days later with all kinds of excuses. I called kitchenaide they said a tech could be there in two days and the parts were in stock. ****** is an incompetent liar

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kelly M

            1 star

            01/21/2024

            They Dont DELIVER what you paid for! Made a purchase, scheduled delivery, day of delivery tracked the delivery process, updated provided, finally received message to greet driver However they NEVER arrived!!!! We then try to contact the driver and the store as we are very confused. We then received a cancellation notification. After trying to contact them again. The driver calls back about 20 later to say I am tired because I woke up at 5am today I cant deliver your order, call next week to reschedule

            Local BBB

            BBB of Chicago & Northern Illinois

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