Business Profilefor5GStore.com

This store was approached by my boat broker who bought several items from my boat based on my request (Total of $2428.30). The broker sold me the boat with the equipment that was specified by me. The equipment was bought by the broker's business (Southpaw Yachts).The store policy is apparently to provide service (prime care was purchased) only to the business that bought the item. Needless to say, I own the boat, and all of the equipment that was installed by my broker is new and fully paid by me. Yet the store refuses to provide the service to this equipment and asserting they will speak with the broker only. Regardless of the above, the broker established the initial communication, a ticket was issued and now this store techs claim that the manufacturer is responsible on issuing an RMA and troubleshooting the product. ("The troubleshooting & support of this router will need to be handled by Pepwave support team moving forward by responding to Pepwave support team on this ticket. Your Pepwave hardware issue has been escalated and Pepwave team will help with resolving this issue or approving an RMA if the hardware is found defective. ") The product is new, it was installed in January of this year and still under the warranty. Unlike the quote by the tech the manufacturer does not provide any support, no troubleshooting was done, the problem exists as is since it was first reported (now it is 10 days with no service) and the store refuses to communicate with me further.It is important to note that I am referring to wifi service that is very much needed by my business. The store the product was bought from is an authorized dealer and they are shaking their hands off. The money was paid to them and claiming the have no leverage over the manufacturer is unacceptable. There is significant damage cause to my business due to the ack of service, a significant time was already spent into this problem and so far no solution, no replacement, no repair and no service.