Business ProfileforThe Cary Company

We were sold tanks with defective valves. We had an engineer inspect the tanks and declare they were defective. They picked up the tanks promptly but we had to obtain an attorney to get our monies refunded. This did not include the product loss we suffered financially.

Hello *****, We regret your experience with us did not meet your expectations. When we had learned of possible defects we reached out to the manufacture of the totes. They arranged for the totes to be picked up and their Quality team started the investigation. The valves were sent back to the manufacturing facility in Germany for further inspection by the team responsible for manufacturing the valves. Upon inspection, they found there was not a defect in the valves. They cited the disfunction observed, to be caused by pressure built ** in the units which led to the valves breaking. They stated the customer is obligated to know their product and utilizing vented bungs in the lid would have released this pressure. The claim for defect was rejected by their Quality team. In accordance with our terms and conditions, it is the responsibility of the customer who has the ultimate knowledge of their product application, to determine suitable methods for storage of their product application in our containers. Our actions are limited as the manufacturer denied credit. As a show of good faith, we have refunded the cost of the totes and any shipping costs incurred. Unfortunately, we are unable to offer any further credit. We appreciate your understanding and support in coming to a fair resolution. Thank you