Customer ReviewsforThe Cary Company

We were sold tanks with defective valves. We had an engineer inspect the tanks and declare they were defective. They picked up the tanks promptly but we had to obtain an attorney to get our monies refunded. This did not include the product loss we suffered financially.

Hello *****, We regret your experience with us did not meet your expectations. When we had learned of possible defects we reached out to the manufacture of the totes. They arranged for the totes to be picked up and their Quality team started the investigation. The valves were sent back to the manufacturing facility in Germany for further inspection by the team responsible for manufacturing the valves. Upon inspection, they found there was not a defect in the valves. They cited the disfunction observed, to be caused by pressure built ** in the units which led to the valves breaking. They stated the customer is obligated to know their product and utilizing vented bungs in the lid would have released this pressure. The claim for defect was rejected by their Quality team. In accordance with our terms and conditions, it is the responsibility of the customer who has the ultimate knowledge of their product application, to determine suitable methods for storage of their product application in our containers. Our actions are limited as the manufacturer denied credit. As a show of good faith, we have refunded the cost of the totes and any shipping costs incurred. Unfortunately, we are unable to offer any further credit. We appreciate your understanding and support in coming to a fair resolution. Thank you

I recently placed an order in excess of $13,000.00 and due to their lack of basic communication i was charged with an additional $500 on my ****. I am currently suffering a loss in my business due to the lack of professionalism. Basically, they would have contracted a carrier from external sources to conduct deliveries and when i enquired who the driver was, his name and contact number i was informed by the office they had no information. So i am basically to let a total stranger into my warehouse and guess my way through his arrival date and time. these are all basic information they should have and make available to all clients. this is not the first time i am doing business with them. but this is surely the last.

Our quality department is aware of the situation and handling this internally. In looking through this order, A delivery appointment was confirmed at the delivery location for the end user with good intentions. Upon delivery, the shipment was rejected as it failed to meet end user internal specific pallet height requirements. These requirements were set by the end user and were never communicated to us, or our carrier, during the purchase or initial delivery process. We were able to plan for redelivery a few days later. As part of the redelivery agreement, you agreed to pay the redelivery fees, and arranged for your employees to be there to help unload and ***********, so that the end user would accept the shipment. Our carriers are reviewed extensively, meet specific DOT certifications, and they vet their drivers to make sure they attain high standards, before administering our shipments to them. The Cary Company prides itself on being a committed partner, we have updated your internal instructions to avoid this in the future.

I called and emailed in and got a quote for 96 cases of wine bottles. That same day I ordered the bottles only to receive an email the next day saying they couldn't sell me the bottles at that price. They blamed the price increase on their supplier. What they did was very unprofessional and bad business.

The Cary Company is committed to providing quality products and services to our customers. Please be assured that we make every effort to keep price changes to a minimum. With the costs of raw materials and labor changing rapidly in the market some products are more vulnerable to price changes. We were made aware when placing your order with the supplier that was the circumstance and notified you immediately of the increase. We did requote the product for your consent to proceed with the order. We hope to have the opportunity better to assist you in the future.

This company gives no breaks, very misleading and gives terrible customer service. When asked to speak to a supervisor your better off just using the email. They messed up on my order and I have to pay to ship it back and restock their own product that they messed up on. I will never order from this company again. Save yourself the headache. Horrible services!

Hello *****,Thank you for bringing this to our attention. We regret the order experience you mention above, as it is not at all representative of the manner we wish to treat our customers. The experience detailed is very alarming and we would welcome the opportunity to make the situation right. Unfortunately we are not able to locate you in our system with the limited information provided here. Please contact us at ************ and ask for ******* or by email at ********************************************* and specify your sales order number and we would be happy to investigate this further and address the concerns raised properly.Thank you for providing us the opportunity to improve,******* *********************** TeamThe Cary CompanyP ************TheCaryCompany.com