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          Find a Location

          Baxter Credit Union has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Baxter Credit Union

              340 N. Milwaukee Ave Vernon Hills, IL 60061-1533

              BBB Accredited Business

            • Baxter Credit Union

              1 N Field Ct Lake Forest, IL 60045-4810

              BBB Accredited Business

            • Baxter Credit Union

              415 S Main St Crystal Lake, IL 60014-6204

              BBB Accredited Business

            • Baxter Credit Union

              1 Baxter Pkwy Deerfield, IL 60015-4625

              BBB Accredited Business

            • Baxter Credit Union

              25212 W Il Route 120 Round Lake, IL 60073-9610

              BBB Accredited Business

            Business ProfileBaxter Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            340 N. Milwaukee Ave

            Vernon Hills, IL 60061-1533

            Visit Website
            (800) 388-7000

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 6:00 PM
            9:00 AM - 1:00 PM
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.44/5

            Average of 70 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            157 complaints closed in last 3 years

            70 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2012

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Baxter Credit Union (BCU) is a state chartered, federally insured credit union headquartered in Vernon Hills, Illinois.   BCU is a full-service, not-for-profit institution providing financial well-being and banking services to members throughout the United States and Puerto Rico.

            Products & Services

            Checking, Savings, Certificates and IRAs, Auto, Home Equity, and Student Loans, Credit Cards, Mortgages, Insurance, Free Online Services, Online Banking, Online Bill Pay and Deposit Anywhere, A Mobile Banking iPhone and Android app, Investment and Retirement Planning with BCU Financial Group, Financial Education Resources, Financial Counseling

            Business Details

            This is a multi-location business.

            Find a Location

            Baxter Credit Union has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Baxter Credit Union

                340 N. Milwaukee Ave Vernon Hills, IL 60061-1533

                BBB Accredited Business

              • Baxter Credit Union

                1 N Field Ct Lake Forest, IL 60045-4810

                BBB Accredited Business

              • Baxter Credit Union

                415 S Main St Crystal Lake, IL 60014-6204

                BBB Accredited Business

              • Baxter Credit Union

                1 Baxter Pkwy Deerfield, IL 60015-4625

                BBB Accredited Business

              • Baxter Credit Union

                25212 W Il Route 120 Round Lake, IL 60073-9610

                BBB Accredited Business
              Location of This Business
              340 N. Milwaukee Ave, Vernon Hills, IL 60061-1533
              BBB File Opened:
              3/6/1996
              Years in Business:
              42
              Business Started:
              7/8/1981
              Accredited Since:
              3/1/2012
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              9:00 AM - 1:00 PM
              Su:
              Closed
              Business Management
              • Mr. Michael Valentine, CEO
              Contact Information

              Principal

              • Mr. Michael Valentine, CEO

              Customer Contact

              • Melissa Castagna, Member Experience Sr. Director
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              157 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/02/2024

              Complaint Type:
              Order Issues
              Status:
              Answered
              I am not liable for this **** with charter communications, I do not have contract with BAXTER CU, they did not provide me with the original contract as i requested.
              Read More
              Read 156 More Complaints

              Customer Reviews

              70 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Angela S

              04/18/2024

              This is the WORST banking experience I have EVER had I will NOT recommend anyone to join this bank. I feel like they are a scam. I receive to wire transfer to help me cover a few expensive until my uncle and auntie were able to make it home. This bank flagged them as fraud ok understood to protect my safety as well as the senders is what I was thinking. The they begin to ask for me for the receipts for the purchase I was making and the information to verify that I was indeed making this purchase which I felt was crossing the line. I thought ok maybe the would just place the funds on hold for a period of time and than release them. Oh about 7 months later and I still have not received a dime of my money I was told they were going to send it back to the sender they still haven't. Now they are telling me they I have to wait 1 full year and claim my funds from the government this is a scam rip off and thief it you ask me. Someone please tell me what could be done to get my money from these thieves

              Baxter Credit Union Response

              04/19/2024

              Hello ******, thank you for sharing your recent experience with the Credit Union. After reviewing your account, we found that no incoming wire was received to this account, however, several Peer-to-Peer transactions (Cash App) were received which were followed by highly concerning withdrawal activity in the account. None of the information or documents we requested to validate this activity could be verified. Additionally, BCU confirmed that the information provided over the phone to our representatives was false. Due to this activity, the funds were escheated to the State as we could not determine those funds rightfully belonged to the member. We encourage you to contact the financial institution where the funds were sent from for more information. Sincerely, BCU.
              Read 69 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

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