Business ProfileforThe Dump Furniture Outlet

in june we purchased a very expensive mattress from the dump when we bought our new house. within months the mattress was sinking and caving in causing us horrible back and sleeping issues. We had our last mattress for 10 years and not one issue, this hasnt even been a year. i contacted the store since there was a 20 year warranty on it. they sent us over all the paperwork to send over a claim to the vendor, we did everything they wanted it was very in depth. it was filed and was told to take 72 hours its been over a week ive been calling and emailing with no response. *** talked to agents who say their manager is looking into it and taking care of but wont let me speak to them, no response at all via the 5 emails sent. i am very frustrated as it wasnt a cheap buy or id let it go. my thousand is now seeking a chiropractor with back issues and i am pregnant sleeping on the floor as it hurt and sinks into a hole on each side. I just want a new mattress we can sleep on thats all. we buy all our furniture from them and have never had anything but great service up until now.