Business ProfileforStericycle, Inc.

We were contracted with Stericycle for hazardous medical waste pickup two times per year. They showed up once in April 2023, then claimed they attempted a pickup on 12/5/2023. Our office has never been open on a Tuesday, we never scheduled for a Tuesday pickup. When I called, I got an overseas representative who rescheduled the pickup for 12/22/27. Stericycle never showed up for this pickup. When I called, again speaking with an overseas representative, she offered to reschedule it for ******** The offer was declined and a refund of $315 was requested. The refund was approved (although we have not received the refund as of 3/21/24). We paid $630 per office (2 offices) for 2024. We did receive a pickup in our second office in March 2024, but still no pickup for our first office. We are now tripping over hazardous waste bags because we have nowhere to put them! I requested a refund of $630 for our first office for the 2024 contract and asked to cancel both contracts. Someone from a U.S. based office called today to tell us that we would now be charged an early termination fee for cancelling, yet they can not seem to fulfill the contract, so we have to pay for nothing. We have already contracted with another company (that is $168/year cheaper than Stericycle) and we are on a month-to-month agreement. I do NOT recommend Stericycle to any business because they do not fulfill their contracts!

Hi **** and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or ************.