Business ProfileforPersonalizationmall.com, LLC

Order date: 12/01/2023 Order #********* I purchased a robe for my daughter as a Christmas gift. It was washed before she wore it and the embroidery on one of the letters started coming undone. I thought perhaps it was a loose thread, however, each time it is washed it gets worse which indicates the *** (the middle letter) will eventually be unrecognizable as a letter. I purchased 3 other robes along with other items ($353.39) and they do not have this issue. In fact, the reason I chose this company is because my husband received this robe a couple years ago and it still looks great. This is obviously a defect in this particular item due to the embroidery process part of the manufacturing. I contacted the company on March 19, 2024 after the third washing. Before that, I was hoping it would not get any worse and perhaps I could fix it somehow. They replied this is not a defect in manufacturing but they also said if it was a defect in personalization they would correct it. This seems like a contradiction to me since they are not willing to offer any type of resolution. They also replied they have a 30 day return period. This problem did not arise until the middle of January. She did not wear it right away and it wasn't as bad as it is now after subsequent washings. This is a personalization company. I would not have purchased the robes from them if they were not personalized.