Business ProfileforSurePayroll, Inc.

I do not recommend this organization. Their system is easy to use, but very limited in features and also requires a great knowledge of HR and payroll. God help you if you need any assistance with any sort of technical or billing problem. I canceled my account and switched to ADP. I had a deposit on my account that then took months to get back. Additionally, they did not file our W-2s and they archived our account and somehow they can't seem to figure out how to reactivate it. We never once received an email or phone call to let us know of any issues - it was not until our staff started asking about their inability to access and failure to receive their W-2s that we realized there was a problem and WE reached out to THEM. It is now April and STILL none of our employees can access their past paystubs and we cannot access the employer page to pull the 2023 W-2s. They keep sending emails stating to call them, however on the phone they run us in circles and never resolve anything. At this point, I'm reporting them to every regulatory and watchdog organization that I can.

Thank you for contacting SurePayroll via our BBB page. We apologize for the frustration you expressed in your comment. We have forwarded your concern to our Executive Resolution Team for a thorough review, and one of our team members will contact you to provide assistance. We apologize again for any inconvenience and appreciate the opportunity to work with you to resolve this issue.