Business ProfileforKass Management Services, Inc.

I own a condo managed by Kass Management for the last 4yrs now. Property managers have been switched out frequently but none have been consistent in their replies or resolutions. Have had someone defecating/urinating in lobbies which took months to remedy. New locks installed to fix issue of break ins but gate lock was improperly installed resulting in not being able to access stairwell - was told to wait it out in lobby til morning - it was midnight of a holiday. Took me suggesting the cops to come break door glass so I could access stairwell and Kass mgmt handling repair for Kass to finally connect me to the new property manager. Now current property manager (another new one) cannot be contacted. Have left countless emails about the same issue since May 2023 but haven't gotten a single reply. I have spoken to other employees who have been taking over while my property manager has been out. Said employee said I'd hear back by end of day. It's been two weeks. Now I am just requesting the email to my HOA president but cannot even get that information. I have NO ONE who I can contact and NO ONE who responds. I will be sending repeated certified letters requiring signatures starting tomorrow until I have received responses to my age old questions along with my new questions.