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          Hot Tub Works, LLC has 1 locations, listed below.

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            Business ProfileforHot Tub Works, LLC

            Swimming Pools

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Hot Tub Works is a hot tub supply company which sells accessories for hot tubs and spas.  Products available from this company include covers, chemical, filter cartridges, replacement parts, heaters, plumbing, pumps, steps, cleaning accessories, thermometers, spa pillows, cover lifts, portable spas, and aromatherapy products.

            Business Details

            BBB File Opened:
            9/19/2013
            Years in Business:
            18
            Business Started:
            1/1/2006
            Business Started Locally:
            1/1/2006
            Business Incorporated:
            12/17/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • HotTubWorks.com
            Related Businesses
            Contact Information

            Customer Contact

            • Ms. Alea Cozzi, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (949) 271-4124
              Primary Fax

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/30/2021

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            On 5/21/21 I ordered a custom spa cover thru ******************** website: ******'spool.com. The new cover was being ordered for an existing spa to replace a worn out cover. Both of these were measured by myself with a tape measure. The spa manufacturers website was then referenced for dimensional drawings to compare my measurements.Dimensions for the cover were entered including options for the spa manufacturer, model, year, and overall shape. A screen shot of the cover review showing what had been enetered and what I was agreeing to pay for is included. Once the order was placed the cover was to be custom built and delivered within 6 to 8 weeks. An estimated delivery was given for 07/15/21.What I had entered was not what I had recieved on 07/20/21 . All 5 of the different dimensions that I had entered were incorrect. this cover did not fit my spa, my order, or my expectations.Several emails have been exchanged over the past week trying to resolve this with no success.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Charles Z

            5 stars

            02/01/2022

            Had an issue getting a balboa vs501z to run properly. Called Hot Tub Works and they pointed me to my problem, immediately - what a relief. I own them. Very Nice!!!

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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