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Find a Location

EWS Welding Supply, Inc has 1 locations, listed below.

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    Business ProfileforEWS Welding Supply, Inc

    Welding

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1161 McCabe Ave, Elk Grove Village, IL 60007-4819
    BBB File Opened:
    5/24/1999
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Started Locally:
    1/1/1984
    Business Management
    • Mr. Jim Lidbury, President
    Contact Information

    Principal

    • Mr. Jim Lidbury, President

    Customer Contact

    • Mr. Jim Lidbury, President
    Additional Contact Information

    Fax Numbers

    • (847) 290-1692
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/05/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I recently purchased a ******* Viking **** welding helmet from weldingsupply.com (EWS Welding Supply). Their website showed the part number K3248-3, which was replaced by the -4 model almost 3 years ago. I called to be sure that what they were selling was, in fact, the current model and was assured that it was. When the product arrived, it was the three-year-old model. For the minimal price difference, compared to other vendors selling the latest model, I immediately contacted EWS for a return shipping tag. Their response was "You got what you ordered. You never called." The representative was rude, unhelpful and called me a liar. I am returning the product tomorrow.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JHansz

    1 star

    08/18/2021

    I purchased a couple products on their website weldingsupply.com. I paid for Priority Mail shipping. 3 days later, I looked up the tracking to see where it was at, and it showed this item was not shipped out by priority mail and is now expected to be delivered 5 days late. I emailed them immediately on Sunday, waited 2 days with no response. I called to asked what had happened and they said it shipped wrong. All they guy said was sorry. I said I would like the shipping I paid for and did not receive refunded. He because belligerent and only would offer an apology and no refund of the shipping. at this point I am paying for services I did not receive. I purchased these products in the state of Oregon and it is against the law to charge someone for services they did not receive. I have also wrote a letter to the state attorney general. People need to be aware of companies like these and what kind of business ethics they are using. I will also be leaving many review about this company as they are definitely one of the bad ones. I tried to reach out to there ******** to see if i could get a resolution to this, but they were rude there as well telling me to email them again. So, I emailed them again and there response was "This was already explain by phone and ********** LOL, nothing was explained except that they made a mistake. No offer to refund my money for the priority mail, no nothing. DO NOT DO BUSINESS WITH THEM.

    Local BBB

    BBB of Chicago & Northern Illinois

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