Business ProfileforGorilla Glue Company

Within the last four months or so I had bought a bottle of gorilla glue super glue that’s a brush and a nozzle I make hair bows so I was strictly at one point using gorilla glue and then I ended up switching to a different glue this morning, March 26, 2024 I was doing a project and I realized that I had a brand new unopened bottle of gorilla glue in the cupboard with all my crafting supplies so I got it out the bottle would not open so we had to use pliers Then I took the cap off and realize there’s no brush attached to the glue and then I realize that the glue was hard as a rock. I then contacted gorilla glue and asked to be reimbursed or have this item replaced because it was sealed there was absolutely no reason that it was dried up. They sent me a bunch of emails back-and-forth and then I sent them the lot code and they said well the glue was made in 2021. I was not even making bows in 2021 so I would’ve never purchased it then but I tried explaining to the company that , I bought it out of either superstore or ******* and it’s not my fault that it was dried up. It should’ve been on the shelf. I obviously can’t return it because I’ve had it for quite some time nor do I have the receipt but the company basically said screw you we don’t care I think it’s terrible customer service, since I actually had replaced this bottle this morning at superstore Before getting their initial email. Otherwise I would’ve never ever purchased another one of their products and considering I’ve bought numerous bottles of gorilla glue, you think a huge company like this in order to keep a customer would say hey will send you a new bottle of glue since it wasn’t my fault in their emails. Keep saying oh how was it stored after being used and wipe it off, etc. I’m not sure how many times I have to say this was never used. It was sealed in a package this morning when I opened it to find it Missing the brush which is not in the glue and hard as a rock. This is very disappointing for this company.