Business ProfileforSwapalease

Hi, I am contacting swap a lease for a refund on the service fee. The reason is that I did not get the full service (the Platinum package) promised and feel that I was being mislead and pushed for purchasing the service. I am fine with them closing my account and removing my listing from their website; the car was not sold / swapped anyway. Specifically, I feel that I am being mislead by these advertised features: 1. Average time to find a buyer: 7 days or less. Additionally, the account manager told me over the phone that the vehicle is extremely popular and will sell very quickly after posting even with a downpayment requirement from the buyer. This is untrue. I posted the listing on 5/22/2024, and up until today, there is still no buyer. Also, I see many same-model vehicles on their website that has downpayment requirement and have not been sold for a very long time. 2. Social Media Advertising ********, ******, *******: I do not see the advertisement being posted on ALL listed social medias above. 3. Homepage Rotation Until Sold: It is extremely difficult to see my vehicle on the homepage; I have tried to visit their homepage at lease 100+ times and I only saw my vehicle once. Filtered Listing: I have tried to search for similar models (ex. ******** **** ***) but my listing did not show up. I have attached a PDF version of their search result page in this dispute. SPONSORED LISTING: I did multiple searches for the *** ** on their website, and my listing was not listed under sponsored listing. I have attached a PDF version of their search result page in this dispute. 4. Additionally, the website keeps changing my listing; I entered the correct information about the vehicle (examples are but not limited to: 10916 miles, 0 downpayment, 890.82 USD monthly payment, more vehicle equipments, window stickers, etc.) but the website keeps reverting my changes back to the old incorrect information. Thank you; I hope that we can resolve this dispute soon.