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          Bell Moving & Storage, Inc. has 1 locations, listed below.

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            Business ProfileforBell Moving & Storage, Inc.

            Moving Companies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/23/2003

            Years in Business: 102

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Bell Moving & Storage, Inc. in Fairfield, Ohio offers local & long distance moving & storage.

            Business Details

            BBB File Opened:
            5/1/1985
            Years in Business:
            102
            Business Started:
            1/1/1922
            Date of New Ownership:
            11/19/2019
            Business Incorporated:
            1/8/1996
            Accredited Since:
            6/23/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            6
            Business Management
            • Mr. William F. Kissel, President
            • Mr. Chris Egan, Owner
            • Mrs. Cassie Egan, Owner
            Contact Information

            Principal

            • Mr. William F. Kissel, President
            • Mr. Chris Egan, Owner
            • Mrs. Cassie Egan, Owner

            Customer Contact

            • Mr. Chris Egan, Owner
            Additional Contact Information

            Fax Numbers

            • (513) 330-6647
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/24/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We contacted Bell Moving and Storage company based on their reviews and received an estimate. Despite their forms and website stating that an estimate would occur in person, their estimator decided to do a virtual estimate. We voiced our concerns that the estimate would not be as accurate virtually but received attitude and was told there was no difference. Unfortunately, we decided to believe this company. The team that was sent on the date of the more (06/18) was provided with a truck that was far too small for the move, so the team had to make two trips. Additionally, despite the fact that we personally moved all tvs, mirrors, artwork, tools, bicycles, and other breakable items ourselves the day before (which had been included in the original estimate), and we assisted the movers with taking things off and onto the truck, the move took 3.5 hours longer than we were quoted. If we had not assisted and personally moved all that we did the day prior, the move would have taken 4.5-5.5 hours longer than we were quoted! There was also damage done to multiple walls, wood floors and multiple pieces of furniture. I called to first report these concerns during the move, left a voicemail and did not receive a call back. Unacceptable. We called the company back two more times later in the week attempting to address the issue. We were promised a call back, did not receive one, so we had to call back yet again. While we did receive a half hour credit for the time the movers had to go back for their second load, and a half hour credit for the time the movers took for a lunch break, these credits were only given after multiple stern phone calls. I would strongly recommend using another moving company in the area if you are at all concerned about accuracy in you estimate or customer service. The damages have not yet been addressed as they will not even consider damages until the invoice (for the additionally hours it took the movers, which far exceed the quote) is paid.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mara B

            1 star

            09/24/2022

            I hired Bell Moving & Storage in November 2021 to move us about 10 miles from our 5 bedroom house to a 2 bedroom apartment. Obviously we had gotten rid of a large portion of our belongings in order to do this. We were quoted $1450 for our move and ended up paying $1970. So, all in all, a little distressing but that is not what I was really upset about. When speaking with the person at this company they touted how this was a family company and they only had employees and not sub-contractors to move us. Well when the day of the move came, the movers showed up obviously baked out of their gourds. The smell of weed came off them in waves. And it showed in the move. I've never seen moving people move at such a glacial pace. I was so concerned that they were going to damage something that I was completely distracted from everything else going on. Once they finally had us loaded, we started on our 10 mile trek and they drove behind us passing a joint between each other for the entire ride. Once we arrived is when the real slow down started. I had to go check on them multiple times in the loading dock area only to find them talking, missing or getting high again. When they finally finished, I wasn't surprised that this went over to the tune of $500.00.When the company reached out for me to do a survey, I responded with everything telling them how disappointed i was, and felt this contributed to the extra time we had to pay for. I received a message from them telling me that someone would reach out to me to talk about this as they were very concerned. Well, that never happened, so I can only assume it's a bunch of bull when they are talking the whole "we are a family company". I guess their family is a bunch of potheads. Not only is this irresponsible, it's dangerous and illegal. I only wrote this now because I am moving again and it was top of mind when I started researching moving companies. It's a shame because this business already gets a bad enough rap.

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