Business ProfileforWatson's

Purchased a $4000 recliner sectional in February of 2023. Furniture arrived in March. By October 2023, 2 out of the 3 recliners stopped working. Made a call to have the warranty that came with furniture to come look at couch. October 18, service came to my home. Was here for 10 mins said he would order parts and we would receive a phone call. 6 weeks go by and no phone call received. After multiple calls placed to Watson's service we were finally told parts were on back order and should arrive Dec 31. Call placed to service approx jan 13, again no one called us with an update, spoke with manager Anna who promised an update by the end of week. Even gave me her personal number. No phone call received again!!! After a call and left message, Anna finally reached out with the same update on Jan 31, that the order is on back order. It is now March 5 and no update. 5 months with a broken couch and no one seems to care. Even asked to give us a new couch. At this point I want my money back and they can take the couch back. I have never experienced such lack of communication with a company before. It has almost been broken longer than we were able to enjoy it. I will never purchase another item from them again!!