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          Find a Location

          Sonshine Products has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Sonshine Products

              1228 Castle Dr Mason, OH 45040-9433

              BBB Accredited Business

            • Sonshine Products

              2996 I Henkle Drive(former) Lebanon, OH 45036

              BBB Accredited Business

            Business ProfileSonshine Products

            Hot Tub Parts
            Multi Location Business
            BBB accredited business

            Contact Information

            1228 Castle Dr

            Mason, OH 45040-9433

            Visit Website
            (513) 486-3847

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            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/9/2002

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Sonshine Products in Mason, Ohio offers custom made covers for spas, hot tubs and billiard tables.

            Business Details

            This is a multi-location business.

            Find a Location

            Sonshine Products has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sonshine Products

                1228 Castle Dr Mason, OH 45040-9433

                BBB Accredited Business

              • Sonshine Products

                2996 I Henkle Drive(former) Lebanon, OH 45036

                BBB Accredited Business
              Location of This Business
              1228 Castle Dr, Mason, OH 45040-9433
              BBB File Opened:
              1/4/1999
              Years in Business:
              41
              Business Started:
              1/1/1983
              Accredited Since:
              12/9/2002
              Type of Entity:
              Corporation
              Alternate Business Name
              • Independent Industries, Inc.
              Business Management
              • Mr. Jason Fancett, Vice President
              • Mrs. Donna Brignolo, President
              Contact Information

              Principal

              • Mrs. Donna Brignolo, President

              Customer Contact

              • Mr. Jason Fancett, Vice President
              Additional Contact Information

              Fax Numbers

              • (513) 486-6961
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/19/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I purchased a hot tube cover from spa mart paid an extra $300.00 for express delivery on June 3rd 2024 Guaranteed express delivery it is now June 18th still have not received the cover! Every time I check the delivery date gets pushed further out now expect delivery June 21st. This is what I paid extra $300.00 for! Want a refund!
              Read More
              Read 16 More Complaints

              Customer Reviews

              6 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brian S

              07/15/2024

              Do not use SPA-MART. Had onne of the worst customer experiences with my order that was just cancelled on me. There had been no communication for 3 weeks since the original order was placed until I received an email saying my order had been confirmed and payment was made. After checking the site to find out where my order was it said pending payment. I filled out the contact us form asking where in the process my cover was and if it hadn't been "processed" I would need to cancel and buy somewhere else. I then received an email saying it was cancelled as requested. After calling what turned out to be a horrible customer service rep he argued semantics with me that processed meant being built vs being in the 6-12 week queue. Instead of offering up any kind of help or re-activating my order he basically told me tough **** and good luck. I would have been more than happy to continue the remaining time period left in my processed order, but instead nobody reached out and instead cancelled my order.
              Read 5 More Customer Reviews

              Local BBB

              BBB Cincinnati

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