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      Country
          Country

          Find a Location

          The Kirby Company World Headquarters has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • The Kirby Company World Headquarters

              1920 W 114th St Cleveland, OH 44102-2322

              BBB Accredited Business
            • The Kirby Company World Headquarters

              7280 NW 87th Ter Kansas City, MO 64153-3720

            • The Kirby Company World Headquarters

              55 Waugh Drive suite 1000 Houston, TX 77007

            Business ProfileforThe Kirby Company World Headquarters

            Producers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/1942

            Years in Business: 110

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The Kirby Company manufactures home cleaning systems. The cleaning systems are sold through an international network of independent distributors, who provide in-home sales presentations and offer servicing of the products.

            Products & Services

            Kirby home cleaning systems, Kirby homecare products

            Business Details

            This is a multi-location business.

            Find a Location

            The Kirby Company World Headquarters has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • The Kirby Company World Headquarters

                1920 W 114th St Cleveland, OH 44102-2322

                BBB Accredited Business
              • The Kirby Company World Headquarters

                7280 NW 87th Ter Kansas City, MO 64153-3720

              • The Kirby Company World Headquarters

                55 Waugh Drive suite 1000 Houston, TX 77007

              BBB File Opened:
              1/1/1961
              Years in Business:
              110
              Business Started:
              1/1/1914
              Accredited Since:
              4/1/1942
              Type of Entity:
              Corporation
              Alternate Business Name
              • Kirby
              • The Kirby Company
              Business Management
              • Mr. David Grzebinski, President/CEO
              Contact Information

              Principal

              • Mr. David Grzebinski, President/CEO
              Additional Contact Information

              Fax Numbers

              • (216) 529-6146
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/23/2023

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Answered
              At 6 p.m. October 19th, I discovered 2 strangers standing on my front porch. I went outside and amidst a lot of giggling, was handed a GAIN dish detergent bottle and asked what was the dirtiest room in my house. They BEGGED to show me their product. I, a bleeding heart empty nester, reluctantly agreed after it was obvious THEY WOULD NOT LEAVE MY PROPERTY. Three hours later, I felt guilted into having my Credit Run, after I explained I am NOT credit worthy and that my Spouse has ZERO INCOME. I was somewhat impressed with the cleaning capabilities of this product however after 2 business days, I have decided to not go into this substantial debt for a mere vaccuum. I was coerced into paying $102 deposit despite the fact their laminated agreement for payments did not show ANY required downpayment. I was not given ANY copies of my alleged contract and I will be sending a Letter to KIRBY postmarked TODAY to ensure my Rights under the Ohio Revised consumer Code are protected. This company attempts to make it virtually impossible to rescind by not providing anything on paper (or even e-mail)! I have no clue "who" ******* the Sales Shiester is but I recollect seeing a West Broad Street Distribution address and am doing my due diligence to protect myself. THE FINANCE COMPANY has not APPROVED my file YET. My complaint centers upon NO WRITTEN DOCUMENTATION as well as no address for The Company who attempted to sell this for over 3 hours. After dark. I just wanted them GONE. I will not be coerced by Kirby into fulfilling ANY contract based upon all of these Facts.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Devin M

              1 star

              01/10/2022

              This Kirby vacuum is not worth the time and money. I just wanted to make everyone aware of this. I learned from my mistake and want everyone to learn from my mistake as well. I have a grand left to pay for this vacuum. This vacuum is more of hassle than it is a help and the belt on it is way too fragile and have to constantly buy new ones. If you have any pets you will constantly be taking it apart to clean the rollers and the putting it back together which is a hassle in itself. While it is too late for the BBB to help me out, I can help you out by warning you. I will leave you with this, you are better off just buying a 30 dollar vacuum than buying this.

              The Kirby Company World Headquarters Response

              02/11/2022

              Hello Devin, Thank you for reaching out to The Kirby Company through the Better Business Bureau. We hope you’re having an excellent day. We’re so sorry to hear of your dissatisfaction with your Kirby. Of course, we want you to love it and maximize its capability. Usually when you go through belts quickly, there is an issue with the installation. Please call our troubleshooting team at ************ between 8am -6pm, EST, weekdays and 9am-4pm, EST, Saturday. We look forward to assisting you and helping you with your concerns. Speak with you soon!

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