Business ProfileforTravelCenters Of America

I would highly advise to take your long term business elsewhere. As of 3/27/24 the current manager displays rude attitude towards customers and last night I caught her bad mouthing truck drivers who are the lifeblood of the establishment. This behavior is unacceptable to me and plenty others. I have traveled all over the country and this place so far in a million miles of driving I felt the need to leave a bad review. These major corporations feel like they are too big to fail and are unwilling to make things right with the customer.

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I have visited this site 3 times every week for 2 years now. Even the owner wanted to argue with me on ******* I think the Kingston Springs location in TN, needs a major audit done in the middle of the night while no one expects it. Rude manager, unchecked bathrooms, fuel pump is so filthy you get residue all over you and all over your shoes. I also don't know if you're aware but my biggest complaint is I pulled in with a double trailer at 11 pm on 3/23/24, and went in the store to make purchases, I caught the manager openly smarting off truck drivers with the maintenance man. Maybe the camera feed should be reviewed as suggested. I would also like to add that I did not inconvenience any other customer with any of my actions and my stay did not exceed 15 minutes. I also suggest that when your parking is full that you treat all customers the same as you did me and run them out of the fuel island and run them out of the store because your lot is full. As of currently, I do not accept your generic scripted reply. I would like this resolved right here on the BBB so nothing can be swept under the rug. For a manager to behave this way, (Especially to me a long term loyal customer, 11 year active duty veteran) is completely unacceptable. This is a big deal to me because I am being forced to use this truck stop because it is where I'm mandated by law to take my 30 minute D.O.T. break. I will not be returning to the store and I will continue to record your premises.