Business ProfileforWhite Mountain Puzzles, Inc.

I am a past customer of White Mountain Puzzles and received their 2023 Holiday Catalog which stated, "Special Offer buy any three puzzles and receive a fourth puzzle of your choice FREE. One time offer expires December 15, 2023." On December 10, 2023 I tried to take advantage of the offer by purchasing 3 puzzles and getting one free. When I told the sales person that I wanted to ship two puzzles to each of two of my grandchildren, I was told that was not possible. I even offered to pay the additional shipping charges if I received the free puzzle as advertised. Again I was told that was not possible. On Monday, I spoke with Julie A****, DCT supervisor who also told me that it was impossible for White Mountain Puzzles to ship to two locations. I requested that her supervisor contact me regarding this matter. I have not heard from him yet. I then proceeded to go online to WMP and order the four puzzles that I wanted and sent one order of two puzzles to ****** MA and the other order of two puzzles to ********** MA. It was incredibly easy for me as it would have been for WMP. The difference, of course, is the cost which was $50.47 for ***** and $44.09 for a total of $94.56. This advertisement is the "old bait and switch" scam that unscrupulous merchants have used for years. I am shocked that WMP promotes such business practices especially during the Christmas season. I am requesting that I be reimbursed $16.99 for my free puzzle and that White Mountain Puzzles agree not to use this type of fraudulent advertising in the future. ****** *****