Business ProfileforWindow World of New Hampshire, Inc.

Ordered a window (yes ONE window) from Window Works of New Hampshire on March 8. It is a bay window with two opening side windows. Contract said 16 too 18 weeks which put the delivery in mid - July They say part of it is in but they are waiting on a roof kit.They have given us several different stories as to why it is not in. 1. It is back ordered. 2. We were told it was on the manifest for the truck that was delivering an order and that it would be in the end pf the week. Two weeks passed and I called them and we were told it did not come in. 3. I spoke with someone who said the roof kit was put on the wrong truck and lost. 4. Was told that it was lost twice. 5. Today I was told it is not on tis weeks delivery and is backordered. Was told that it was being remade. When I asked why it was being remade the woman I spoke with said she made that up. Never heard about the part being "lost". I asked for a refund so we could get this window from a different company as we need it in before winter (the window on the house has no seal and one of the side windows only stays closed if we jam something into it. (we bought this house last October and knew we had to replace the window). We were told that we cannot get a refund - they have a $4000.00 deposit- because the contract says that we only have three days which to cancel. I feel that they have broken their part of the contract as we have no window and it is well past the due date.