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Find a Location

PGS Concrete Designs, LLC has 1 locations, listed below.

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    Business ProfileforPGS Concrete Designs, LLC

    Decorative Concrete
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.4/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/28/2005

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    PGS Concrete Designs, LLC offers decorative concrete installation, as well as a full range of functional and decorative concrete services that include stamping, staining, cleaning and repairs for residential and commercial clients. We offer concrete experience ranging from residential projects to large commercial installations.  

    Business Details

    Location of This Business
    42 Gulf Rd, Stafford Spgs, CT 06076-4019
    BBB File Opened:
    6/25/2004
    Years in Business:
    27
    Business Started:
    1/1/1997
    Business Incorporated:
    2/25/2000
    Accredited Since:
    2/28/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Patric A Jamo, Owner
    • Ms. Kathie Jamo, Office Manager
    Contact Information

    Principal

    • Mr. Patric A Jamo, Owner

    Customer Contact

    • Ms. Kathie Jamo, Office Manager
    Additional Contact Information

    Fax Numbers

    • (860) 926-9050
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/11/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    Owner Pat and wife did initial estimate on 10/16 based on 2000sq ft. Then took $11,000 cash deposit and started work before providing a written contract. The terms on the contract indicted 1800 Sq ft. I tried to cancel contract within 3 days but was told it would be fine it was to late because they started. Work quality was very poor. Concrete was splattered all over wall and when pointed out I was told he would clean after. It dried and did not come off. Retaining wall was damaged from being driven over and against. We agreed on repair but is was not done as agreed and now not structurally sound. Patio was poured with no plan and in uneven sections. Brush strokes are all uneven and different directions. Patio was poured in freezing temperatures and no work was done on warm days because he didn't order ahead. Patio is uneven with raised joints all-over. Splatter on stone stairs, barn and house. Cracked holes in siding on house when pressure washing at 26 degree day. Trucks leaked oil on driveway, he continued to park in driveway after being asked not to. Concrete on new pool coping and liner. Cut skimmer with saw. Sliced steps with razer blades. Gaps around steps and blue protective film dried in concrete. Gaps between coping and Patio. Uneven edges all over. Patio was not poured 5.5 inches as quoted.(barely 3 inches most places). Large 1 inch deep puddles in many areas. Relief joints cut all the way through patio to let water drain out of puddles. Patio was not properly bonded to pool bonding as required by state code. Splatter on metal handrails then scratched when then tried to remove it. Drove stakes through drainage pipe TWICE. Project lasted almost 4 weeks when was told 1 week. Many discolored areas from dripping and spaltter that they tried to grind down. EXCESSIVE debris and concrete in pool. Overall project looks very poor and water does not run off in most places. Looks like a jigsaw puzzle pieced together. Left debris from concrete truck clean out. Packed mud into stone driveway
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Todd R

    5 stars

    05/24/2023

    Thanks to Patric, Kathie and the whole PGS crew for turning our eyesore driveway into a showpiece. We had your typical asphalt driveway that was crumbling in spots, had cracks where the weeds loved to grow, had a few low spots where water would puddle after every rain, and we finally got tired of it. We looked into our options, asphalt again, pavers, or concrete, then we stumbled upon PGS and their stamped concrete options. Patric and Kathie were great to work with, fully explained their process, came out and gave us a free quote for regular concrete, brushed concrete and of course the beautiful stamped concrete. When we were leaning toward stamped, they provided us with a gallery of pictures containing examples of the various stamp design options. After we decided on a few options we liked, they provided us with addresses of driveways they had done in the area with our specific stamp designs, so we could go see what they looked like in person. We decided on the European Fan design and agreed on a tint color to be used to make the driveway contrast nicely with the siding of our home. A date was set, and PGS was there on time, ready to go. They efficiently removed the old asphalt driveway, prepped the area for the new concrete and a couple of days later, the concrete was poured, and the stamping process began. The PGS crew was amazing to watch as their entire crew “walked” down the driveway stamping as they went. And the finished result was amazing. We have had lots of drivers-by stop and ask about the driveway. We are truly very pleased and happy that we went the stamped concrete route with PGS. After surviving the first winter with no issues at all with the driveway, and now nearly a year after its install, it looks as great today as the day it was poured and stamped last fall. Thanks, PGS!!!

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