10 Customer Reviews
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Review from Dennis C
1 star01/26/2024
Hocon was good the first year, but now just awful. We prepay for propane and they do not deliver until we call several times. We are totally dissatisfied, and we have tried to speak with someone at their office but they simply do not care about the customer. Once they get the money, you are of no importance.Review from Jason B
1 star12/06/2023
This company charged me an exorbitant price of $7.55 per gallon and an additional $70 per year for renting the tank. However, I managed to find another company that only charges $10 per month for tank rent to own and $1.95 per gallon for fuel delivery. It seems that Hocon company is taking advantage of a loophole where they can charge whatever they want as long as you don't reach a minimum of 1000 gallons per year. This is a clear display of terrible customer service and a company that does not prioritize the well-being of its customers. I highly advise caution when dealing with this company and instead recommend using ****** ** *** ****** which offers transparent and fair services.Review from Francesca U
1 star09/19/2023
This is the second year in a row they have auto filled my propane tank when I’ve asked them to NOT auto fill. This year I tried not paying the bill until I needed more. They did it again in spite of me not paying my bill, they filled my tank at end of season!
Hocon Gas, Inc. Response
09/20/2023
We endeavor to respond to all customer request and concerns immediately. There was no indication that the customer has ever been on will-call over the past 5 years servicing the location. Hocon generally requires a customer sign a "Will Call Letter" to indicate their understanding of their obligations of when to call for deliveries, what to expect from that type of service, etc. There is no will-call letter on file. We have tried to discuss the situation with the customer and work this out for her and have requested she call back into the office to discuss. She can call ************ and ask to speak to a manager. We will gladly resolve any issues she may have.Review from Sandy K
4 stars04/14/2023
From the first phone call to the last email, I had the best experience dealing with Karen in the ********** ** location. I was nervous about having the tank put into the yard, she walked me right through from step on to the end of the project. I would recommend them to all that ask !Review from Phil R.
1 star11/02/2022
After calling a dozen times over the last 5 years due prices being more than double of the competing companies and getting the excuse the billing system has glitches and then they adjust my bill to be more inline with pricing from other companies, you have to watch what they are charging you as they are typically more than double the state wide rate for propane. This call due to the price charged at almost $5.00 a gallon for propane I was told they don't set the prices and it is what it is. I called a local competing company and they are at $2.27 a gallon! 10 years I have been a customer of Hocon and am being told it is what it is. I will be changing my supplier as soon as I can! be very careful of this company and pay attention to your bill! Support a local honest company instead!Hocon Gas, Inc. Response
11/03/2022
We apologize that our CSR was not able explain to the customer's understanding how propane is priced and industry standards and norms of propane usage. After review of the customer's account, it is noted that he purchases less than 400 gallons per year. Propane is priced on a per-gallon-delivered basis based on the number of gallons purchased in a year. It is easy for a competitor to quote a very low price as an introductory price to the customer in order to entice more business. They will eventually see the low volume of the customer and over time will increase their rates to the customer and will be in the appropriate pricing categories as if he had stayed with his original company. The state overage this week as posted by the Energy Information Agency for the state of CT is $3.729 per gallon based on 1,000 gallons purchased in a year. The customer is properly priced based on his volume. Please reach out to the Branch Manager Kevin at ************ so that he may speak about options for your propane needs.Review from Mary Jane P
1 star09/12/2022
After the 3rd improper billing, I am discontinuing service with Hocon. Even when I have called to have an unwarranted charge removed from a bill, they still haven't corrected it in the next bill. They have the worst accounting practices and software known to business. Their cheery advertising angers me greatly! In 2019 I had to go through a lengthy process whereby they sent my account to collections - without any notice to me that a payment was in arrears (which had happened because of a lost check). Earlier there had also been an unfortunate lack of communication on payments. Now, they are billing me for "Transactions" which I've learned is a delivery charge of fuel, even though I have a minimum use contract. Good bye and good riddance, Hocon!Review from TAlyse
1 star06/29/2022
This company is a RIP OFF!!! I’ve asked several times to be removed from will call, filled out the paperwork and told that I was removed. Soon as I paid my bill in full on 2 separate occasions, they sent someone to fill my tank up while I was not home twice!!! After I complained about this, I was told that I never was removed from will call!! They are a sneaky, shady company that will apply fees and fill your tank at various different rates just to have you in the hole with them again. If you refuse to pay until they fix their error, they will lock your tank!Review from Linda V
1 star05/22/2022
For the last two years Hocon has overcharged me and I have had to call to get the price adjusted. This year they charged me almost $10 per gallon when everyone else is charging $3. When I called to complain a woman named Ms. Donna asked me why I was calling to complain on a Friday morning. (Maybe Tuesday would have been better for her?) Last year they charged me $4 per gallon more than the going rate. When I called each time they miraculously seemed to be able to adjust the bill. Here's an idea.....DON'T OVERCHARGE FROM THE BEGINNING and maybe you won't lose so many customers!Review from Madison B
1 star11/12/2021
Stay away from this company. They are liars. You call in and ask for help and you can’t send into a cloud of call center where no one educated can help you. We have been out of propane for a week and they said they won’t come for another week. They will not help you, they are liars, and they are the most evil company I’ve ever worked with. STAY AWAY AT ALL COSTS.Review from Charles C
1 star08/04/2021
I had Hocon Gas of Norwalk, CT install a 500 gal. in-ground propane tank at my home after leasing a tank from them for many years. The Hocon installers failed to make the connection to the anode when installing the tank. The connection is necessary to stop the tank from corroding due to in-ground DC current. I spotted the error after the installation was complete and corrected it. I also asked Hocon for a warranty for the tank, and a Hocon employee sent me a copy of the tank manufacturer's warranty, which expressly excludes consumers. The Hocon employee disputed my reading of the warranty when I pointed out the exclusion. I called the manufacturer, and the rep agreed that its warranty extended to Hocon only -- it does not run to consumers. Hocon ultimately provided no warranty to me for the tank. Caveat emptor.
Customer Review Rating
1.3/5stars
Average of 10 Customer Reviews
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