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            Business ProfileHealth Products For You

            Hospital Supplies
            BBB accredited business

            Contact Information

            14 Fairfield Dr

            Brookfield, CT 06804-3911

            Visit Website
            Email this Business
            (203) 616-2850

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            Customer Reviews

            3.24/5

            Average of 152 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            69 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 9/29/2005

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            HPFY offers hospital and home health care medical equipment and supplies. They also offer a range of healthy living products.

            Business Details

            Location of This Business
            14 Fairfield Dr, Brookfield, CT 06804-3911
            Email this Business
            BBB File Opened:
            9/20/2005
            Years in Business:
            21
            Business Started:
            10/16/2002
            Business Incorporated:
            10/16/2002
            Accredited Since:
            9/29/2005
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Quaisar Enterprises, LLC
            • HPFY Stores
            Business Management
            • Ms. Naheed Quaisar, Member
            • Mr. Masarrat Quaisar, Member
            • Mr. Shakti Singh, Manager
            Contact Information

            Principal

            • Ms. Naheed Quaisar, Member

            Customer Contact

            • Mr. Shakti Singh, Manager
            Additional Contact Information

            Fax Numbers

            • (203) 616-2851
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            69 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/01/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Order# ******* ws placed on 3/16/24 to use for my post-surgery recovery beginning April 2nd. Received an email on March 21, 2024 stating an item might ship and an unexpected delays / backorder for the other items. I contacted the customer service first thing in the morning of March 21st and cancelled the entire order because I could not chance that the items would arrive by March 30th. I was told I would receive a confirmation regarding the cancellation. I called on 3/28/2024 because I still had not received a confirmation regarding the cancellation. I didn't want the items to ship due to the 20% restock fee and I had already replaced the itemsand that order arrived in time. The customer service agent had no sound of keyboard keys , asked if I had called before to cancelled. Then I was told to wait another 24-36 hours for the cancellation details.
            Read More
            Read 68 More Complaints

            Customer Reviews

            152 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christine S

            04/19/2024

            On 3/3/24 I ordered a CMC thumb brace and finger sleeves. The CMC brace I received was for the wrong hand and the finger sleeves were too small. I called 3/14/24 and was told I would receive a return label. After several more emails and phone calls I finally received the return label on 3/30/24. On 4/15/24 I received the correct CMC brace and they returned the finger sleeves to me. I recalled the company. They said they would issue a refund to me. I recalled the company today questioning the amount of my refund and was told there was a restocking fee which had never been mentioned previously. They then said the difference could be used on a future purchase. I said no thank you as this whole process was arduous, frustrating, and inconvenient. The website said returns are “easy.”
            Read 151 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

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