About
Important information
- Additional Info:BBB recommends that consumers review the coverage details to be sure they understand the conditions under which their service plan applies.
Coverage details and exclusions can be obtained by calling 1-855-336-2465 or by accessing the following website: www.homeserveusa.com.
Should you have any outstanding complaints or concerns, it is suggested that you first contact the company at 1-855-336-2465. - Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Consent Judgment
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On January 6, 2023 HomeServe entered into a Consent Judgment with the Kansas Attorney General and Sedgwick County District Attorney that settles allegations HomeServe offered electrical home repair plans that failed to provide a material benefit to consumers and made material misrepresentations. Under terms of the Judgment, HomeServe has agreed to pay $500,000 to the State of Kansas, and agreed to pay $350,000 for consumer restitution. Further, HomeServe will ensure that future solicitations using a third-party logo has clear and conspicuous language disclosing that HomeServe is an independent company separate from third party whose logo is used, that the third party is being compensated for use of said logo, and clarification that the repair plans being offered are being done so by HomeServe. The Judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details see the Kansas Attorney General’s press release.
Overview
BBB Accredited Since: 2/3/2014
Years in Business: 22
BBB Accreditation & Rating
About This Business
HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems. HomeServe Heating and Cooling is an affiliate that provides HVAC equipment repairs, tune ups, installations and repair service plans in MA, RI and NY.
Photos and Videos
Business Details
- Local BBB:
- BBB Serving Connecticut
- BBB File Opened:
- 7/14/2009
- Business Started:
- 4/19/2002
- Business Started Locally:
- 8/1/2008
- Business Incorporated:
- 4/19/2002
- Type of Entity:
- Corporation
- Alternate Names:
- Home Serve
- Utility Service Partners
- Service Line Warranties of Canada
- Home Emergency Insurance Solutions
- HomeServe USA Repair Management Corp.
- HomeServe
- HomeServe USA Repair Management (Florida) Corp.
- HomeServe USA Energy Services
- HomeServe USA Energy Services (New England)
- Business Management:
- Mr. Thomas J. Rusin, CEO
- Ms. Rachael Barrow, Compliance Director
- Mr. Myles Meehan, Senior Vice President
Additional Contact Information
- Principal Contacts
- Mr. Myles Meehan, Senior Vice President
- Customer Contacts
- Ms. Rachael Barrow, Compliance Director
- Fax numbers
- Primary Fax: (423) 893-5406
- Additional Phone Numbers
- Other Phone: (855) 696-1528
- Additional Email Addresses
- Sales: Email this Business
- Additional Websites
- Website 1
Additional Information
- Referral Assistance
- Consumer Protection, CT Department of (DCP)
450 Columbus Boulevard
Hartford CT 06103
Phone Number: 860-713-6100
http://www.ct.gov/dcp/
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.