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          Hoffman Media, LLC has 1 locations, listed below.

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            Business ProfileHoffman Media, LLC

            Publishers Magazine
            BBB accredited business

            Contact Information

            2323 2nd Ave N

            Birmingham, AL 35203-3807

            Get Directions
            Visit Website
            (205) 995-8860

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

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            Customer Reviews

            1.2/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/18/2004

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Based on information provided, this company offers special interest publisher of magazines.

            Business Details

            Location of This Business
            2323 2nd Ave N, Birmingham, AL 35203-3807
            BBB File Opened:
            1/1/1998
            Years in Business:
            26
            Business Started:
            1/1/1998
            Business Started Locally:
            1/1/1998
            Business Incorporated:
            6/8/2004
            Accredited Since:
            6/18/2004
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Classic Sewing
            • Victoria
            • The Cottage Journal
            • Taste of the South
            • Southern Lady
            • TeaTime
            • Southern Home
            • Louisiana Cookin'
            • Cooking with Paula Deen
            • Bake from Scratch
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Brian Hoffman, President
            • Mr. Eric Hoffman
            • Ms. Phyllis DePiano, Deceased/chairman
            • Ms. Lynn Terry, Editor
            • Judy Lazenby, HR
            • Tracy Duncan, Customer Service Manager
            Contact Information

            Principal

            • Ms. Phyllis DePiano, Deceased/chairman

            Customer Contact

            • Mr. Brian Hoffman, President
            • Mr. Eric Hoffman
            • Ms. Phyllis DePiano, Deceased/chairman
            • Ms. Lynn Terry, Editor
            • Ms. Kristy Harrison, Business Manager
            Additional Contact Information

            Fax Numbers

            • (205) 995-8428
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/26/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I bought the Easter 2024 issue from Hoffman Media at a local Wal-Mart today, February 24,2024. I've attached a copy of my receipt. When I got home and began reading it, I realized it seemed familiar. I looked back through my collection of previously purchased magazines by Hoffman media and saw it is the exact issue that was released in 2022. I've attached a photo of both magazines, showing the same cover, other than one is dated 2022 and one is 2024.I feel like this is very deceitful of the company and am asking to be reimbursed for the second issue. I also feel the Better Business Bureau should be aware of this deception. I have bought many issues from Hoffman media, mostly from the Entertain and celebrate line but also Paula ****.I realize the founder of the company, ******* Hoffman, died last year and this may cause ripples in the company. If new issues couldn't be made due to this change, that is understandable. Changing the date on an old issue and marketing it as new is deceitful and unfair to the customer. Thank you for looking into this.
            Read More
            Read 21 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Juliann U

            06/09/2023

            If I could give 0 stars I would. I have been waiting for a refund for a magazine subscription for 3 MONTHS. I have called/emailed every 2 weeks since March 10, 2023 and I have yet to receive a refund, although I have been told every time that the request has been forwarded and the subscription is cancelled and not being delivered. Now I am receiving the following: "Thank you for contacting Customer Service.?I apologize for the inconvenience. Your concern has been referred to our refund department and paperwork is already created. Ticket ID: **************. We appreciate your time and understanding.Please let me know if I can be of any further assistance."I have repeatedly asked to be connected with a supervisor or the refund department, but I keep getting told that the customer service department and the refund department are separate and they can't contact them either. It may be only $20, but it is now the principle - I followed your cancellation procedures and now it is time to honor your own policy.

            Hoffman Media, LLC Response

            06/11/2023

            ************** I am the Vice President of Marketing for Hoffman Media and I would like to get this resolved for you. I have requested all of your account details, emails and phone calls from our customer service team. I ask you to please email me directly at ********************************** so that we can get this resolved. Thank you for your patience and I assure you this is not how we expect customer service issues to be handled. I would like to find out phone #s and emails that you have called. *****************************

            Hoffman Media, LLC Response

            06/13/2023

            I've confirmed with our customer service team that your refund check was mailed on June 1st. Please contact us at **************************************** or *********** to speak with ** directly at our home office if you have not received the check. These are not contacts to our fulfillment center. I'm sorry but we did not receive a request for your refund until May 3rd and our refund checks are processed once a month. I hope you have now received your check.
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving Central & South Alabama

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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