Business ProfileforInk Technologies, LLC

I purchased a printer cartridge based on the cartridge number I entered on their website. When I installed it I got an error message stating incompatiblity. I called Ink Technologies and they told me I had to purchase on original replacement cartridge for my particular printer. Nowhere on the page I was directed to mentioned this via an asterik or bold lettering. I am now expected to pay for the return shipping for this useless part. Very dishonest in my opinion. Would never even consider buying from them again.

This customer purchased a compatible toner for an HP Printer. HP sells printers that customers unknowingly agree to use ONLY HP OEM products. These printers cost less and the agreement is that for the life of the printer the owner must use OEM products in them. It is a giant scam and we are finding out that many people are not aware that they have purchased these types of printers. HP is claiming that 3rd party ink can allow hackers into your computer, which is a complete falsehood. And that is why HP only wants the customer to use HP OEM ink. However, HP does sell this same printer at a higher price, and that printer does allow you to use 3rd party ink. In other words, the purchase of the higher priced printer does NOT include a contractual agreement with HP. Any HP printer that ends in “E” means that you have a contract with HP and you must use their ink only. This customer has a printer that ends with an E, which means he is in a CONTRACT with HP for using their ink only. Knowing this small detail falls to the customer. However, we did refund this customer in full, without requiring a return of the product.