Business ProfileforMartin Newark Dealership, Inc.

This complaint involves my 2020 Kia Telluride. I brought the vehicle into Martin Kia in January of 2024 for a recall, oil change and for them to look into a few issues I was having with the vehicle. Issues were a rattling when coming to a stop, jolting when shifting gears and another shutter when at a stop. During that service, they performed the recall, change 4 tires, replaced an oil pan, brakes and rotators and an axel. The car stopped making the rattling noise and shutter at a stop for a about a month. The car went back in February 2024 into Martin Kia because of the rattling and shutter. I was charged with a diagnostic fee. They replaced another axel which was covered under warranty. Now in March, while driving the car would not accelerate when I pressed the gas pedal. I had to pull over, turn the car off and restart to finish driving. This happened multiple times during a trip. The car went back into Martin Kia at the end of March 2024. This time we were over the 100,000-mile warranty. The service rep called and stated that the car had no oil and needed a new engine and was going to cost us over $11,000. After negotiations with Kia, we agreed that they would pay for the engine and parts, and I would pay for the labor (about $3,700). We finally got the car back after 2 weeks, and the car still has a rattling when I come to a stop. We have reached out to Kia corporate many times but are getting no answers. The car was in their possession multiple times and have dropped the ball on solving the issues and now that we are passed the warranty, they are pushing the cost to us and/or not resolving the issue. Ideally, I want the $3,700 that I paid in labor cost back and my car fixed but would settle for them just fixing an issue that they have had multiple times prior to being out of warranty to fix. Communcation and customer service overall have been terrible. There are many reports online regarding the engine/oil issue. Kia needs to step up.