Business ProfileforThe Bancorp Bank

My husband and I filed a joint tax return. It was sent to Chime/ The Bancorp Bank on 2/21/24. I contacted Chime, and verified that there would be no issue since it was a joint check. They assured me it was no problem. I contacted them on several occasions checking to see if they had received my return. They again assured me they had not, as they "don't hold deposits " and it would post as soon as received. On 2/26, we get a letter needing both our licenses and complete 1040 form showing it was in both names. I immediately sent the information. On 2/28 , I got an email saying the issue was resolved and my money was deposited. Although, they held the money for a week after assurance they would not. I woke up on 3/5 with a hold on my account because of the tax deposit. Meanwhile, I can't access my tax return, or my ssi check that I received last week. I can't buy groceries or pay bills, and will possibly have bills that get returned from auto draft. Now they are demanding I tell them what I plan on doing with my money and more information before they will give me access. And, they are asking for cashed checks or receipts, when they are the only bank we use, and they locked all access to the account.