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          Granite Transformations of Denver has 1 locations, listed below.

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            Business ProfileforGranite Transformations of Denver

            Countertops

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            1/28/2004
            Years in Business:
            20
            Business Started:
            7/3/2003
            Business Started Locally:
            7/3/2003
            Business Incorporated:
            7/3/2003
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/28/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            BBB unable to locate business
            Contractor caused significant water damage to home when unlicensed employees performed work required by licensed professional. The company has been unresponsive, even untruthful when damage was reported to them.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Collin M

            1 star

            05/26/2022

            ******** fed us all the wrong information. She had the quote screwed up, measurements off, and misinformed us on the timeline. We where told a one day install and that the project would be completed in January or February which was 4-5 months after signing the contract. We just finished the project, total of almost 9 months of waiting, over a week to do the install. No one at the office could provide us a straight answer as to when the materials to do our install would arrive. Final product turned out nice, not a good company to deal with. **************** is nonexistent with *********************************************.

            Granite Transformations of Denver Response

            05/27/2022

            Dear Mr. and ******************,We left you 2 voicemails and an email regarding your review.We are happy that you like the outcome of your finished project. Unfortunately, timelines change, and our vendor had an increase of material shortages, which in return resulted in production delays. Due to this issue, we have made the decision to change vendors. We do not fore see this same sicario to happen in the future. In relation to the comment about your contract, we were unaware of the initial conversation that took place with your previous designer about the cabinets extending to the ceiling. In good faith we took your word and did the extension, even though it was not included in the original pricing. Therefore, you did receive a $1,700 discount. We would like to apologize for the mis-measurement of the cabinet box above the refrigerator. The technician made this aware to you, and the new box with the correct measurements was delivered the next day. We do update customers as soon as we are notified by the vendor with any changes in production. Thank you for your business, again we are happy that you are please the completion of your kitchen project.

            Local BBB

            BBB Great West + Pacific

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