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Find a Location

Zing Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Zing Credit Union

      1075 Acoma St Denver, CO 80204-4034

      BBB Accredited Business
    • Zing Credit Union

      15460 Andrews Dr Denver, CO 80239-5737

      BBB Accredited Business
    • Zing Credit Union

      1095 Federal Blvd Denver, CO 80204-3216

      BBB Accredited Business
    • Zing Credit Union

      101 W Mineral Ave Ste 100 Littleton, CO 80120-4500

      BBB Accredited Business
    • Zing Credit Union

      3299 W Alameda Ave Denver, CO 80219-2005

      BBB Accredited Business

    Business ProfileforZing Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/20/2006

    Years in Business: 90

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    credit union

    Business Details

    This is a multi-location business.

    Find a Location

    Zing Credit Union has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Zing Credit Union

        1075 Acoma St Denver, CO 80204-4034

        BBB Accredited Business
      • Zing Credit Union

        15460 Andrews Dr Denver, CO 80239-5737

        BBB Accredited Business
      • Zing Credit Union

        1095 Federal Blvd Denver, CO 80204-3216

        BBB Accredited Business
      • Zing Credit Union

        101 W Mineral Ave Ste 100 Littleton, CO 80120-4500

        BBB Accredited Business
      • Zing Credit Union

        3299 W Alameda Ave Denver, CO 80219-2005

        BBB Accredited Business
      Location of This Business
      1075 Acoma St, Denver, CO 80204-4034
      BBB File Opened:
      1/12/1993
      Years in Business:
      90
      Business Started:
      1/13/1934
      Business Started Locally:
      1/13/1934
      Accredited Since:
      1/20/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Non-profit Organization
      Alternate Business Name
      • Denver Community Credit Union
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Barbara Rash, Vice President of Human Resources
      • Mr. Joe Tassano
      • Ms. Katrina Morton, VP of Lending
      • Ms. Theresa Sherry, VP of Finance and IT
      • Ms. Helen Gibson
      Contact Information

      Principal

      • Ms. Barbara Rash, Vice President of Human Resources

      Customer Contact

      • Ms. Barbara Rash, Vice President of Human Resources
      Additional Contact Information

      Fax Numbers

      • (303) 623-2857
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/08/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On February 26th I filed a card dispute after accidentally paying one of my bills twice. I tried resolving the matter with the merchant and they said just go through your bank. I called Zing to inquire about the status of my dispute, which I was told takes 5 business days and full expected a refund by March 4th. I called Zing March 6th after not being notified and was told to fill out another form, and again today I am told to wait an additional 5 business days. I do not know how it is acceptable for card services to act so nonchalant when it comes to customer requests regarding their accounts. I feel like are making me jump through hoops and I want to know why my initial forms, which I find out today, were in fact the correct forms, have not been processed because it has actually been 9 business days since that filing. I would appreciate some assistance in this matter.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Don K

      1 star

      05/04/2022

      I recently bought a car and was being financed by this organization. I reached out to them and provided my banking info for the monthly payments. After a month and a half I get a call saying they had not received my payment. I was transferred to another number and was on hold for 30 minutes and was then disconnected. I called back and after another 30 minutes, and a robot told me to leave a call back number and they would call me back. After not hearing from anyone, I called and waited again for someone. In the meantime I got a email response from the organization, saying that they had no record of me giving them my banking numbers.When I got finally got through to another representative, I was told that they did have my banking info but it was never set up. I was then talked through setting it up. I ask to talk to a supervisor.I was called back by a gentleman who said that he understood, but said thats the way call centers are and thats a normal time to wait. Really? I am tired of spending that much time just to get an answer. I would not recommend doing business with the newly renamed ******************

      Zing Credit Union Response

      05/10/2022

      Thank you for taking the time to write a review and for the feedback given when you spoke with our Assistant Vice President of Retail. We apologize that your experience did not match our expectations and will use your feedback to improve our processes.

      Local BBB

      BBB Great West + Pacific

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