Business ProfileforFurniture Row

I purcahsed a couch and loveseat on 10/07/2022. I purchased the protection plan as well because to my understanding the plan would cover all mishaps. They also gave me their products as a welcoming gift as you can see on the reciept i attached. I was told even if they couldn't cover the mishaps they woud replace the piece of furniture of equal value at no cost, That is the reason I purchased it because all other furniture stores I have dealt with has done so, I did everything they told to do with the products including protect the fabric with the Fabric Protectant. Last August 2023 it had been raining and my dog went out and when he came back in he jumped on the loveseat leaving a pawprint. So I took their fabric cleaner and proceeded to clean the paw print leaving the fabric all balled up and frayed. So I took the cushion back to furniture row on labor day (Sept. 4, 2023) to explain and show them what had happened and also to file a claim for the furniture protection plan. I had a employee told me to just shave the fabric to mske it smooth REALLY! They told they would file a claim and my new cushion would take 30 days to arrive. So long story short I have been calling every 30 days and they keep making up excuses to why they have not recived it, I told them I would just settle with a cushion cover. I have talked to my sales person several times to the assistqnt manager to the manger. They have not fulfilled their obligation therefore I told the manger I wanted my $124.00 for the protection plan and he refused. This has been nothing but stress causing anxiety. I was nice up until now. Now I am MAD.