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      Country
          Country

          Find a Location

          Furniture Row has 90 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Furniture Row

              5740 Broadway Denver, CO 80216-1023

              BBB Accredited Business
            • Furniture Row

              718 S Clack St Abilene, TX 79605-2507

            • Furniture Row

              2201 N Us Highway 75 Sherman, TX 75090-2871

            • Furniture Row

              3717 Call Field Rd Wichita Falls, TX 76308-2725

            • Furniture Row

              6310 Corporate Center Cr Colorado Springs, CO 80919

            Business ProfileforFurniture Row

            Furniture Stores
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.36/5stars

            Average of 58 Customer Reviews

            Customer Complaints

            137 complaints closed in last 3 years

            17 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/11/2013

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Furniture Row offers furniture sales.

            Products & Services

            Furniture Stores , Furniture sales

            Business Details

            This is a multi-location business.

            Find a Location

            Furniture Row has 90 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Furniture Row

                5740 Broadway Denver, CO 80216-1023

                BBB Accredited Business
              • Furniture Row

                718 S Clack St Abilene, TX 79605-2507

              • Furniture Row

                2201 N Us Highway 75 Sherman, TX 75090-2871

              • Furniture Row

                3717 Call Field Rd Wichita Falls, TX 76308-2725

              • Furniture Row

                6310 Corporate Center Cr Colorado Springs, CO 80919

              BBB File Opened:
              4/18/1978
              Years in Business:
              52
              Business Started:
              1/1/1972
              Business Started Locally:
              1/1/1972
              Business Incorporated:
              4/30/1997
              Accredited Since:
              10/11/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • FR Dining
              • FR Living
              • FR Bedroom
              • The Showroom @ Furniture Row
              • Furniture Row Bedroom
              • Furniture Row LLC
              Business Management
              • Mr. Bill Oechsler, CMO
              • Mr. Joe Dunmyer, Store Manager
              • Mr. Dustin Ingram, Store Manager
              • Ms. Judy Jones, Executive Assistant
              • Mr. Patrick Mendoza, Regional Sales Manager
              • Ms. Angie Janca, Customer Care Supervisor
              • Mr. Scott Owen
              Contact Information

              Customer Contact

              • Ms. Judy Jones, Executive Assistant
              • Ms. Angie Janca, Customer Care Supervisor
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              137 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/05/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We purchased a sectional from Furniture row in ********, **. After a few months the zippers started failing where they hold on the back cushions. Contacted the store and they said they would call back. Never did. Called again, they said they would have ****************** do a repair. They never contacted them. Called back, they gave me the contact info for ******************. They don't want to do the work, too small for them. Store now ignores me.At this point, I want furniture row to either handle the issue by replacing the sectional, or refund my money. I do not want store credit as I never plan to shop there again.
              Read More

              Customer Reviews

              58 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rachel H

              1 star

              03/18/2024

              We purchase a very expensive couch and were sold on the ******* protection plan by ****** for $399. We have several dogs and a toddler and expressed concern as we have never owned a nice couch in this price point or a leather couch. We were told by ****** to not worry about dogs or any issues with children as with the protection plan everything was covered, and they would even replace the damaged section one time during the coverage period if they could not fix it. We were told ALL issues would be covered and were not given any brochure on the plan. Obviously, ****** receives commission, and we were too dumb to realize this when purchasing it and since becoming aware of it on the spot we were not able to do our own research on whether a plan is worth it or not. We would not have purchased the plan if we knew only a select small amount of damage was covered. We realized today that only damage caused by stains is covered and theres is only a small list of what is considered a covered stain. We found it out when they denied our claim immediately with this reason The ******* Stain Protection Program is for limited accidental stains from single incident, but unfortunately, does not cover leather worn out from cleaning such as color loss, fading. I was told by ****** that it does not matter and that if there is damage that is what the insurance if for. Apparently, Furniture Row trains employees that its morally and ethically okay to say whatever is needed to the customer so they can get their commission; you dont have to worry about it once theyre out the door. I could have used the $399 towards replacing the damaged piece rather than spending it on insurance that refused to cover anything. If I would have received this brochure on the coverage when I bought the couch I would have laughed and said no because of the short and limited list of what is covered. ***************** sold her morals and ethics for %30 of the sale. Way to go girl!

              Local BBB

              BBB Great West + Pacific

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