Business ProfileforHearing Care Solutions, Inc.

I signed up with Anthem medical insurance on January 1. I did this because I needed their hearing aid benefit. They have their program run by Hearing Care Solutions. I called them before January 1 to find out the cost of a specific hearing aid that I was already using in one ear. They said they don't know the exact cost until I have a specific plan but it was $1900.00 each without insurance. I had a $3000.00 total benefit. In all I had about five conversations about the cost. I called after 1/1 when I was signed up. They said the exact cost was $1500.00 per aid. Since I had a $3000.00 benefit I figured it was covered in both ears. I saw the audiologist and got the prescription, and she put in the order to HCS. I put in the order for the updated rechargable model in both ears. I was told this was $50.00 more per ear. Several days later I got a call from the Hearing Care Solutions billing department saying that I owed them $3100.00. I said I didn't know what they were talking about. I was then informed that the prices that I was quoted were after the insurance benefit..00 I then complained to multiple supervisors. In about five previous substantial calls nobody mentioned coinsurance or out of pocket when giving quotes. I don't see how this could be inadvertent five times. Also how is this consistent with a quote of $1900.00 without insurance? I was told that they would listen to the recorded calls. I joined Anthem based on their quotes and I wanted them to honor them. They listened to the calls and didn't contradict anything that I said but did not correct the situation. I am thinking that this was a valid contract. I want them to honor the quote. /Also I just got a bill for $3100. I see at least one other complaint about bad quotes.