Business ProfileforXero Shoes

These shoes did not fit, so I returned them. Per their return policy, unworn, new condition returns will be refunded. HOWEVER, they fail to mention that they will deduct the shipping both ways from your refund and they increase the shipping charge to a higher rate than what they charged to ship the shoes to you. Terrible customer service! Beware! Cheap **********************, spendy price and you will have to ******** to try them out.

Hello *****,

Thank you for reaching out, and please accept my sincere apologies for any confusion caused. I understand the frustration this may have caused, and I appreciate your patience as we work to address these issues.

Regarding our return policy and the associated costs outlined, we are continually striving to improve transparency and clarity in our processes. As part of our ongoing efforts, we are in the process of refining our return and exchange procedures. These changes will be implemented shortly, and we anticipate they will provide a smoother experience for our valued customers.

To address the inconvenience you've experienced, we have taken the initiative to issue a full refund for the difference, ensuring that the amount reflected on your card aligns with your original purchase. You can expect to receive an email receipt confirming this adjustment shortly.

Should you have any further inquiries or require assistance, please do not hesitate to reach out to our dedicated support team directly. We are here to assist you in any way we can.