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            Business ProfilePacific Pillows, LLC

            Pillows
            BBB accredited business

            Contact Information

            2200 S Valentia St

            Denver, CO 80231-3341

            Get Directions
            Visit Website
            (800) 720-6973

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            Customer Reviews

            3.99/5

            Average of 86 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/15/2005

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Pillows.com, formerly Pacific Pillows, offers bedding products.

            Products & Services

            Pillows

            Business Details

            Location of This Business
            2200 S Valentia St, Denver, CO 80231-3341
            BBB File Opened:
            7/5/2005
            Years in Business:
            24
            Business Started:
            10/1/1999
            Business Incorporated:
            5/22/2000
            Accredited Since:
            7/15/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • DownPillows.com
            • HotelPillow.com
            • PacificPillows.com
            Business Management
            • Mr. Craig Clark, Owner
            • Mrs. Abigail Clark, Chief Financial Officer
            • Mr. Matt Dolan, Director of Operations
            • Mr. Tim Schroeder, Communications Director
            • Mr. Mark Benson, Director of Marketing
            • Miss Chelsea Deckham, Office Manager
            • Mr. Evan Archuleta, CEO
            • Ms. Dana Fry, Director of Customer Service
            Contact Information

            Principal

            • Miss Chelsea Deckham, Office Manager
            • Mr. Evan Archuleta, CEO
            • Ms. Dana Fry, Director of Customer Service

            Customer Contact

            • Mr. Evan Archuleta, CEO
            • Ms. Dana Fry, Director of Customer Service
            Additional Contact Information

            Fax Numbers

            • (267) 295-2206
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/22/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Purchased a pillow (order number *******) January 13, 2023. Requested to return the item January 21, 2023. Received an automated email, asking about doing an exchange. My return was not granted as expressly requested via email. After not receiving the requested return I then request to exchanged the pillow for another one in February. At that time I was sent a return label February 23rd. Once that pillow arrived I requested to return the pillow (unused) as upon delivery I realized that it would not meet my needs. I was told that they would not be able to process a return since I was outside of the 30 day window. However, they would allow me to complete another exchange. I've gone back and forth with them. I just want to return the pillow and receive my money back.Thanks,****
            Read More
            Read 4 More Complaints

            Customer Reviews

            86 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Robin G

            04/10/2024

            I really want to support you and your business, especially with you being veterans.However, I have tried the pillow with the pillow cases for about a week, and the pillow is just not acceptable. It hurts my neck significantly, and it becomes so hard that I wake up multiple times through the night trying to fluff and soften it.

            Pacific Pillows, LLC Response

            04/15/2024

            Hi *****,

            Thank you for your review. Sorry to hear you do not love your pillows. Please reach out to customer service at ************************************** for help processing a free shipping return or exchange on your order.

            Best,

            Pillows.com

            Read 85 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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