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            • FRONTSTEPS

              1290 N Broadway Ste 1400 Denver, CO 80203-5605

            Business ProfileFRONTSTEPS

            Association Management

            Contact Information

            1290 N Broadway Ste 1400

            Denver, CO 80203-5605

            Visit Website
            (800) 992-4384

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            FRONTSTEPS is an integrated software platform that specializes in community management solutions. With a focus on innovation and seamless integration, FRONTSTEPS offers a wide range of cutting-edge features and services to enhance the management of residential communities.

            Products & Services

            FRONTSTEPS provides a comprehensive suite of interconnected solutions designed to streamline community management processes. Our advanced accounting tools enable efficient financial management, ensuring accurate and transparent record-keeping for homeowners' associations and property managers. The homeowner portals offer a user-friendly interface for residents to access important information, communicate with their community, and stay updated on news and events. Our secure payment processing system ensures safe and convenient transactions for residents and property managers alike.
            In addition to these core offerings, FRONTSTEPS incorporates robust security features to safeguard communities against unauthorized access and potential threats. With our mobile apps, you can enjoy the convenience of accessing our systems anytime and anywhere, allowing you to stay connected and manage your community on the go.
            With FRONTSTEPS, community management becomes effortless, efficient, and transparent, empowering both residents and property managers to create thriving and cohesive communities.

            Business Details

            Location of This Business
            1290 N Broadway Ste 1400, Denver, CO 80203-5605
            BBB File Opened:
            5/11/2010
            Years in Business:
            23
            Business Started:
            2/23/2001
            Business Incorporated:
            2/23/2001
            Type of Entity:
            Corporation
            Business Management
            • Mrs. Beth Knutson, Marketing Manager
            • Mr. Jamie Clymer, CEO
            Contact Information

            Principal

            • Mrs. Beth Knutson, Marketing Manager
            • Mr. Jamie Clymer, CEO

            Customer Contact

            • Mrs. Beth Knutson, Marketing Manager
            • Mr. Jamie Clymer, CEO
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/30/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            There is a software bug in some of the inclusive date calculations for the temporary visitor portion of the software. The software is supposed to allow for 15 days for the visit, but at times will not. I tried entering in a start date of 30 October, with an end date of 13 November. I received an error message that indicated the maximum time allowed is 15 days. I could find no way to let their IT department know that the date calculation utilized by their software was failing. It begs the question, what other software bugs are in their system.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ali R

            04/11/2024

            The worst to deal with when there is a problem. They tell me that a ticket has been made and it so far I am unable to make a payment to my HOA . It's been 4 days . When I have called for help I am waiting for 45 minutes each time to speak to someone that wants me to explain everything all over. It's quite apparent that no one has any type of protocol for problem solving and that support team is of no help at all . Everyday they tell me to try something different and it is has yet to resolve the problem . When I tell them this they have the attitude of not caring and tell me to wait for them to call me when the issue is resolved . By far the worst company I have ever had to deal with in my 60 years of life .
            Read 1 More Customer Review

            Local BBB

            BBB Great West + Pacific

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